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martagarcia
Participant
June 7, 2023
Question

Voiceover recording problem

  • June 7, 2023
  • 1 reply
  • 268 views

Hello, I am having problems with the voiceover recording. At first it works ok but now It's recordered with interference. I've tested the microphone separately in other apllications and it works fine, so I guess it's a rush problem ... How can I fix it?

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    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 7, 2023

    Hi @martagarcia,

    I got your message. You say that your microphone is not recording your VO very well. Not good! In Preferences or Settings, is it set as your Audio Input? When does it work correctly? You say it works OK "at first," but later you get interference. That sounds odd. What kind of microphone is it? More info might be helpful for the community to help you solve the issue.

     

    Feel free, also, to contact us in support via chat here. The chat pod is in the lower-right corner. Ask for the "video queue." Let us know that they say. Sorry for the hassle!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    M
    martagarciaAuthor
    Participant
    June 9, 2023

    Hi! @Kevin-Monahan, this has happend twice alredy with two different microphones...

     

    In Preferences or Settings, is it set as your Audio Input? 

    Yes, I set it as defaut as soon as I change the microphone.

    When does it work correctly?

    No.

     

    When I started using Rush I used  wireless headphones. When the interference first appeared I thought it was the headphones and I bought the Blue Snowball microphone. I changed the preferences and I started using it without problem. But sudenly, it started to happend again...

    I've tried to change the project, restart the program, restart the computer ...  and finally to uninstall and reinstall the program. This last is the only thing that has temporarily fixed the problem.

     Thank you,

    Marta

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 10, 2023

    Hi @martagarcia,

    So your issue is solved? It sounds like it. I sure hope so. Sorry for all the hassles. Have a great weekend.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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