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A
amckinnell
Participant
February 7, 2024
Question

Where are files stored on my mac? (new Feb 2024)

  • February 7, 2024
  • 3 replies
  • 965 views

Hi there. I see lots of people asking the question but no answers.

 

I just started today so I am not affected by the end of cloud syncing.

 

I would like to know where on my mac the project files are stored so that I may back them up.

 

Thanks!

Anne.

    This topic has been closed for replies.

    3 replies

    R
    raftster
    Participant
    August 31, 2024

    i think i lost all my rush files. now i've got 4 days at sea coming from alaska fishing.  lots of footage but the edit is too complicated for rush and i see premiere pro doesnt work on 2012 macbooks without big sur.  i guess im late to the updates.  loved it when you can use the old premiere versions.  it only costs 200-300 for a mac with big sur but they dont sell them where im at.  i dont want to edit the whole thing and not have a project file.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    September 5, 2024

    Hello @raftster,

    I read your note. Thank you for the message. Much appreciated! You lost your Rush file? The file is automatically saved in the background when closing the app. The changes are there when you reopen the app. That didn't happen?

     

    Let me know if you can access a computer with Catalina or Big Sur. I may be able to furnish you with an older version. Just send me a note.

     

    Sorry for the hassle. Take care!

     

    Thanks,
    Kevin

     

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    C
    CNGNY
    Participant
    August 21, 2024

    Help! Rush kept crashing upon startup so i reset my preferences and now all of my projects have disappeared. I have lost MONTHS of work. Please tell me there's a way to recover these files! 

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    August 22, 2024

    Hey @CNGNY,

    That sounds frustrating. I hope we can help you. I'd contact support for such a thing.

    Contact our agents: https://helpx.adobe.com/contact.html

    The chat pod is in the lower right corner.

    Respond, and click through until you get a live agent.

    Ask for the video queue (M-F 7AM-7PM PST).
    Insist on it if agents who are not on the video queue team try to troubleshoot.
    The proper agents will control your computer and, hopefully, get your projects working again.

    Let the community know what happens.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      August 23, 2024

      Thanks for the quick response. I re-booted without reconfiguring preferences and suddenly all my projects came back, thankfully. I then switched off the pre-render option and the app is now a lot more stable. 


      Wonderful! Glad to hear it.

       

      Take Care,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      February 7, 2024

      Hello @amckinnell,

      Thanks for the question.

      quote

      I would like to know where on my mac the project files are stored so that I may back them up.

       

      Rush doesn't create project files like Premiere Pro or After Effects. Sorry for the confusion. Rush projects are created in an internal database on your Mac or PC, but they aren't user accessible, so you cannot expressly back them up. Backing up your system to Time Machine or similar should be sufficient.

       

      The product team is aware of this issue, so I hope they can come up with a better solution for editors like yourself soon. I apologize for the frustration.

       

      Thanks,

      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      A
      amckinnellAuthor
      Participant
      February 14, 2024

      Hi Kevin,

       

      thank you for the reply. It is good to know that at least time machine will be picking up the files and backing them up. But I still need to know where they are so I could restore them if necessary. Unless I am restoring my entire computer, which I would only do if there was some catastrophic failure. When I buy a new computer, I don't restore from Time Machine. 

       

      Even though the files are not user accessible, may I know where they are in case I ever need to restore them from Time Machine?

       

      Thank you.

       

      Anne.

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