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andrewmontooth
andrewmontooth
Known Participant
March 13, 2023
Question

Where does RUSH work?

  • March 13, 2023
  • 1 reply
  • 1063 views

I made 4 experimental videos on Rush that worked as expected using an iPhone 12 Pro Max w/256GB and iOS 16.3; picked up all data and details on my Thinkpad X1E (32GB, Win 11 v10.0.x, i7, Nvidia GTX 1050) and then on my HP Envy with same specs. I used Microsoft OneDrive because I own 5TB of space. 

After expanding past tests to live work, the Title/Graphics function was unable to find saved titles to import. I spent four hours over two daysn on the phone with tech support and advanced tech support. Then projects themselves began to disappear. Edited videos and source videos have disappeared from Rush's system. They still exist on OneDrive and even in my iPhone's Photos. But not as far as Adobe can see. 

I found several posts expressing similiar problems, most dating to a year ago with recent comments. 

 

I need this app to function the way it should. How do I use Adobe Premiere Rush? Right now, this seems like a total fail of an app.

 

    This topic has been closed for replies.

    1 reply

    Myra Ferguson
    Community Expert
    Myra FergusonCommunity Expert
    Community Expert
    March 13, 2023

    (It sounds like you're frustrated, so I just wanted to make sure you knew that I'm a fellow Rush user trying to help and not an Adobe Employee. Adobe Employees have the Adobe logo on their profile pic and a status that shows they're and Adobe Employee.)

     

    If Rush isn't seeing your projects, then it sounds like it could either be an issue with your sign in or with syncing.

     

    If you're signed in to Rush with your Adobe ID on your phone, then try signing out and back in again using the gear symbol in the upper right. On a mobile device, try signing into the Creative Cloud Mobile app. If you're already signed in there, try signing out and back in there too.

     

    On your computer, try signing out of Rush via the Help menu and sign back in. Then also make sure that you're signed into the Creative Cloud Desktop app. If you are already signed in, then try signing out and back in again.

     

    You might also check the following Knowledge Base article:

     

     

      andrewmontooth
      andrewmontoothAuthor
      Known Participant
      March 14, 2023

      Thank you for the reply. Yes, very frustrated. Rush shows incredible potential but only if you don't use its advantages oer competing tools: Rush's advertised platform independence and cloud-sharing capabilities.

       

      The problems I'm having are constantly changing. Of the seventeen projects in various stages of completion, different ones at different times will appear/disappear from various devices. In other words, file XYZ will appear on my phone at noon but not on my desktop. At 3pm, the reverse happens. By 6 pm, it doesn't work on either. The libraries (saved graphics/titles) appear on Adobe's Cloud, but the working files don't appear anywhere.

      During the hours online with adv tech support, we logged out/in, uninstalled/reinstalled, and used Adobe Creative Cloud Cleaner to no effect. 

      A quick run through the community posts shows several posts about this problem dating back 18 months or more with no resolution to date. My question "Where does Rush work?" is aimed at finding a way to recover what I have, so I can use Premiere Pro to finish the projects. I'd like to know who's using it to completion and what platform(s) they employ. Thans again!

      Myra Ferguson
      Community Expert
      Myra FergusonCommunity Expert
      Community Expert
      March 14, 2023

      When I use it, it's usually on the desktop (mostly because I need big monitors to see what I'm doing).

       

      It sounds like the issue has to do with your Adobe ID and/or syncing.

       

      Are you having internet issues? Do you have more than one type of subscription (like a personal, individual plan and an enterprise plan)?

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