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Why break my video graphics when exporting from Premiere Rush?

Explorer ,
May 16, 2024 May 16, 2024

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Hello,

 

I am using Adobe Premie Rush Desktop Version (Free Edition) on Mac OS Sonoma.

I have exported videos before which worked fine. The latest video produces undesired results which affect only some parts of the graphics. The audio is ok.
Screenshot 2024-05-16 at 16.47.26.png

 

I already tried some solutions which didn't work so far:

  • Disable hardware acceleration encoding and decoding in Settings
  • Emptying cache of Adobe Premiere Rush
  • Exporting in medium quality

 

Here are my export settings:
Screenshot 2024-05-16 at 17.00.46.png

 

Does anyone has an idea what causes the issue and how it can be solved?

Thank you,

Philip

TOPICS
Desktop version , Error or problem , Export

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correct answers 1 Pinned Reply

Adobe Employee , May 16, 2024 May 16, 2024

Hi @flip838,

Which OS are you using? Any computer details you can share? What kind of media are you using? I hope I can help!

Thanks,
Kevin

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Adobe Employee ,
May 16, 2024 May 16, 2024

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Hi @flip838,

Which OS are you using? Any computer details you can share? What kind of media are you using? I hope I can help!

Thanks,
Kevin

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Explorer ,
May 16, 2024 May 16, 2024

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Hi @Kevin-Monahan,

 

Thanks for your reply.

 

I mentioned the OS: Mac OS Sonoma. To be specific it is version 14.4.1. The computer is a MacBook Pro with Intel processor and AMD Radeon Pro 5500M 8 GB graphic chip.

The footage is a combination from different devices; the glitches do not happen in a section specific of one device but can happen across all sections (In the last export the video footage only from GoPro Hero11 Black was affected during a few seconds but not the other footage):

  • Apple iPhone 12 Pro
  • GoPro Hero11 Black
  • DJI Mini 3 Pro


Kind regards,

Philip

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Explorer ,
May 16, 2024 May 16, 2024

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Since the video corruption mostly happened in the sections of the GoPro footage, I converted the footage from 5.3K to 4K with Handbrake app and re-added it to the Premiere Rush project. However, the result did not change.

 

I have invested now really hours and did 8 video exports without getting a presentable result ... I am wondering if also Premiere Pro, Premiere Rush (Paid) or Finalcut have these issues or the video creation process is more smooth?

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Adobe Employee ,
May 16, 2024 May 16, 2024

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Hi @flip838,

Thanks for the info. Very helpful! I have seen more than a few of these cases on Intel-based Macs on Sonoma 14.4.1 on Premiere Pro. I feel it has to do with the iGPU being underpowered (only 1536 MB VRAM is in some of these machines) when 2 GB is the minimum system requirement) for certain formats. Is that the case with your Mac? Another thing to try is in Settings, disable Hardware Acceleration Encoding and restart the computer. That might work. Let the community know. Engineers are working on a fix now for this issue.

 

Thanks,
Kevin

A workaround is to restart the computer.

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Explorer ,
May 17, 2024 May 17, 2024

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Hello Kevin,

I already disabled Hardware Acceleration Encoding and restarted the computer but it didn't help.

I do have this graphics hardware:

  • AMD Radeon Pro 5500M 8 GB
  • Intel UHD Graphics 630 1536 MB


I upgraded my Mac recently to have more power and I chose a MacBook Pro where the AMD Radeon Pro 5500M has more GB than the standard hardware. I was not considering the Intel chip. I have also 64GB RAM because I thought that would be also helpful for video editing.


Does this mean that both Adobe Premiere Rush and Pro will not work on my hardware and there is no solution to export the video? That's really a downer after having put so much effort into it and learning Adobe Premiere Rush.

Do you have a suggestion how I should continue?

Kind regards,

 

Philip

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Explorer ,
May 17, 2024 May 17, 2024

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I did more tests: I closed all apps, shut down the computer and restarted but this time I disconnected my external display. The export finished without corruptions. I assume that the external display (LG 38" Curved Display) eats up many graphics resources. I am not sure if it works always and it's a quick fix and if the external monitor is the cause of the issue but this time the export worked.

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Adobe Employee ,
May 17, 2024 May 17, 2024

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Hi @flip838,

Thanks for adding your comments. I linked this discussion to the internal bug report about this issue. You're the first person on Rush complaining about this problem. My hope is that the team can address the bug ASAP.

 

I have a feeling the bug is being caused by your footage wanting to use the underpowered iGPU and being overwhelmed. Disconnecting a monitor shows that it is a graphics display issue. I will keep you informed as the bug is being worked on. I wonder if ProRes LT footage would work better for you since it won't necessarily use that iGPU for playback. You can try a test. In the past, I have transcoded to editing codecs like ProRes to avoid hardware based decoding/encoding of H.264/HEVC codecs and to get better native performance.

 

If you're using a Mac from 2019, it may be time to upgrade. Most editors upgrade hardware every five years or so, so you're due for a new computer.

 

Sorry for the frustration on this one.

 

Cheers,
Kevin

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Explorer ,
May 21, 2024 May 21, 2024

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Hi @Kevin-Monahan,

 

Yes, I am using a MacBook ro from 2019 but with 64GB RAM, 8GB AMD Radeon Pro and 2TB SSD but only 1536MB Intel GPU. I wasn't aware that this is critical for graphics processing. I plan to switch to a new notebook in 1-2 years.

Now I had the issue on another video even when disconnecting the external display. I converted my footage to a 2K video with HandBrake app and afterwards I could process the video. Obviously, this manual extra work is a pain. I hope Adobe can find a bug fix soon. I plan to upgrade to Adobe Premiere at some point but I assume that the issue will happen, too, if the software is based on the same core.

In my opinion, the hardware shouldn't cause such issues but the software should distribute the workload better. Then the video rendering will take more time with less Intel GPU usage but without glitches.

 

I will have a look into ProRes LT. I am not familiar with it.

Kind regards,

Philip

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Adobe Employee ,
May 21, 2024 May 21, 2024

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Hi Philip @flip838,

Thanks for the message. It is a bug on the Premiere Pro side, so I'll keep you as informed as possible about the progress of that fix. 2 GB VRAM is in the spec for GPU system requirements, so that's why I think the bug may have to do with how the processing is being distributed, as you mentioned. Sorry for the frustration.

 

Thanks,
Kevin

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New Here ,
Jun 05, 2024 Jun 05, 2024

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I have the same problem started like 3 months ago but in Premiere Pro. I have the Macbook Pro 2019  IntelCore I9 32GB di Ram. I have tried to reset the system of my MacBook, I have tried to reset also Premiere and also to take Premiere 1 previous version but nothing change. Still have the problem. Right now I'm using my old laptop 6 years old and works as fast as my macbook.

447626886_10229653426871393_8602521817459140752_n.jpg

Screenshot 2024-05-19 alle 14.45.18.png

  

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New Here ,
Jun 05, 2024 Jun 05, 2024

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