Why does the sound disappear on playback with Premier Rush?

[Lia TM]

My Premiere Rush crashes a lot especially when I'm editing. I've completely disabled all the syncing between my ipad pro and PC because I'm told by the adobe techs that syncing (especially big files) causes the issues I'm having with Rush. Even then, after unsyncing, Rush still crashes but less than when my videos were synced. A lot of times, after it crashes, I'd get back to it - then run a playback, and the sound disappears. Why? I check the volume, I play something on Youtube, and whatever I can think of and nothing with Rush. However, sometimes, if I come back to it at random time or day, it will suddenly appear again. It's so weird and it's driving me nuts. My videos are taking longer to edit than it should.

[Merete23734822i9ak]

I have the same problem. The sound will not play. I can se the soundwaves and when I play the videofile in other apps, the sound is there - but my Rush programme is silent! 

My pc playes sound and all the settings are checked ok. 

What can I do?

[Will34814855xxwp]

did you get a resolve to your issue as i have the same and the tech isnt that helpful

[Kevin-Monahan]

Hi @Will34814855xxwp,

Sorry for the problem, @Will34814855xxwp. Try this: with all projects closed, choose Preferences/Settings and delete the cache files. That should help. Let us know.

Thanks,

Kevin

[Will34814855xxwp]

Hi Kevin,

it was the microphone input option being on.

switched it off and it works fine now

Cheers

[Kevin-Monahan]

Sweet! Thanks for reporting back, @Will34814855xxwp!

Cheers,
Kevin