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Adobe rush crashes when exporting video (IOS)

New Here ,
Oct 24, 2019

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Hi, I have this video I made for YouTube a month ago and I haven't posted but because whenever I try to export it the app crashes, I tried like 4 different times today and I'm still having that problem, I'm using it on my iPhone and I tried different export resolutions like 720P at 30 and 60 FPS and same with 1080P but it crashes anyways, if there's anyone here who have managed to fix that problem and would like to help then it'll be highly appreciated, thank you 🙏:hundred_points:💪🏽

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Cloud sync, Crash, Error or problem, Export, Mobile version

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Adobe rush crashes when exporting video (IOS)

New Here ,
Oct 24, 2019

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Hi, I have this video I made for YouTube a month ago and I haven't posted but because whenever I try to export it the app crashes, I tried like 4 different times today and I'm still having that problem, I'm using it on my iPhone and I tried different export resolutions like 720P at 30 and 60 FPS and same with 1080P but it crashes anyways, if there's anyone here who have managed to fix that problem and would like to help then it'll be highly appreciated, thank you 🙏:hundred_points:💪🏽

TOPICS
Cloud sync, Crash, Error or problem, Export, Mobile version

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4.6K

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Oct 24, 2019 2
Adobe Employee ,
Oct 28, 2019

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Hello Cybertweakshd,

 

 Sorry Rush isn't performing well for you. I'd love to try to figure this one out. If you're willing to share some more details about your project, that would be very helpful.

 

  1. Were all of the clips in your project recorded on your phone? 1080 or 4? 
  2. Do you have other effects applied? Color? Speed? Transitions? Titles?
  3. Can you create a screen recording of the crash? That way I can see your project and see when the app is crashing? Here's how https://support.apple.com/en-us/HT207935
  4. Can you please share the logs from your device. Here's how 
  • Launch Rush > Tap on the App Settings (top left of screen) 
  • Go to Preferences > Share Logs

Here are a few things you can try that can sometimes improve iPhone performance  

Perform a hard reset on the iPhone

  1. Press and release the Volume Up button
  2. Press and release the Volume Down button
  3. Press and hold the Power button, hold until you see the  Apple logo appear on screen
  • Close background apps

 

A workaround, for now, could be syncing your project to the desktop and exporting from there. 

Sorry again that the exports aren't working. Hopefully, the information above will help figure out what the cause is. 

 

Thanks, 

 

Peter

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Oct 28, 2019 0
New Here ,
Jan 08, 2020

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Hi.

Is there any update on this at all?  I'm trying to export a 16mb video from the Adobe Rush app on my ipad and it gets about a third of the way through rendering and then crashing. I can see there are quite a few queries like this but so far no replies from the adobe assistance as to how to resolve it. Overall I've been so disappointed with the Adobe video editing software - continually crashes and freezes on both my Ipad pro and on my PC. I've wasted so much time in the last few months trying to resolve these issues. I thought I was getting something decent subscribing to Adobe.....

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Jan 08, 2020 3
New Here ,
Jan 09, 2020

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Same here, app keeps crashing when trying to export

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Jan 09, 2020 0
New Here ,
Feb 03, 2020

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Same thing happening for me also , i edited my vedio whole night but its crashing on exporting. the worst part is i deleted the original clips. what am i supposed to do now . is there any way i can get out of the situation.

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Feb 03, 2020 1
New Here ,
Feb 13, 2020

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Same here 

video crashes all the time 

Using iPhone 11pro

all clips recorded with the phone

video effects added:

transitions between all clips

several clips speed was increased allot

music added on top

tried uninstall the app

different qualities of  export

seems like it crashes when it starts to render the clips with speed increase....

 called adobe couple of times, still not working:( 

I think we should start asking for the subscription refunds so they address the issue....

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Feb 13, 2020 0
New Here ,
Feb 13, 2020

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Same here.  Can't export a small video I made.  Using iPhone 10.  All clips recorded with the phone.  Added transitions between clips.  music added.  No adjustments of speed in mine.  Mix of photo and video.  The app closes randomly when I'm using it as well.  Tried exporting with 4 different settings.  Nothing worked.

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Feb 13, 2020 0
New Here ,
Feb 28, 2020

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My app is doing the same. Is there any answer to how this bug can be fixed?

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Feb 28, 2020 2
New Here ,
Apr 28, 2020

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Same with me and I missed a deadline Because I trusted Adobe!

Keep closing when I try to render in my iPad pro. And it doesn't work perfect in my desktop.

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Apr 28, 2020 0
New Here ,
Apr 04, 2020

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I'm having same problem on my iPhone 11 Pro Max

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Apr 04, 2020 0
New Here ,
Apr 18, 2020

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Likewise I am getting the same problems with Ipad Pro.  The video clip is only 4 min long and I still can't export properly.

Please help and please refund.  I just started paying for the service and this poor service is unbelievable for a company as big as adobe.

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Apr 18, 2020 1
New Here ,
Jun 22, 2020

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Guys, 

i paid for the premium 

but the app is keeping crashing all the time whenever i work or exporting videos from it.. 

 

i need an immediate solution please.. or i need my money back

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Jun 22, 2020 0
New Here ,
Jul 08, 2020

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What a piece of sh!t app.

 

BEST WONT EXPORT WORK AROUND-

Screen record 

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Jul 08, 2020 0
New Here ,
Jul 21, 2020

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Im having the same issue with galaxy s10+. I removed all titles and it still wont export.

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Jul 21, 2020 0
New Here ,
Aug 30, 2020

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Same problem here. Just purchased my iPad Pro, so it won't be the device. I have plenty of storage remaining. Also, the export resolution does not matter, it still crashes halfway through the rendering.
Even the Report a Bug option crashes the app, cause once you click it, nothing works thereafter. My video is a single recording (3.5min) from a Go Pro with a title in front, not very complicated. Please resolve the problem ... what good is a video editing package if you are unable to export the video.

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Aug 30, 2020 0
New Here ,
May 20, 2020

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I'm having the same problem with my iPad Pro 

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May 20, 2020 1
New Here ,
Jul 26, 2020

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Same as all the above on my iPhone XR

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Jul 26, 2020 0
Community Beginner ,
Jul 27, 2020

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Has there been any solutions ? I've spent time reading these replies because my rush is crashing all the time, we're talking a minute long video with some basic effects and overlays - come on. @adobe please. ; looking for crash solutions

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Jul 27, 2020 0
New Here ,
Aug 05, 2020

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Yep. 11 pro max still doing this same thing. This is why privatized code is bull... a github version would've been patched months ago. 

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Aug 05, 2020 0
New Here ,
Aug 22, 2020

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Same thing. Keeps crashing on halfway when exporting on my ipad mini 5. Don't tell me to hard reset adobe. I just bought the ipad. The problem is the app itself. 

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Aug 22, 2020 0