Auto Save error. How to save my project?

New Here ,
Oct 21, 2018 Oct 21, 2018

Copy link to clipboard

Copied

I just installed Adobe Rush to check it out.  I was hoping it would be an easier product to teach my son the basics of video editing, so he can start making YouTube videos.  When using the program, I keep getting an error that pops up every 5 minutes or so that says: "Auto Save Incomplete" and in the dialog box, says: "We haven't been able to automatically save changes to your project in a while.  Please close and re-open to save now and ensure that you don't lose any work"

But closing it down and re-opening basically loses any work I had done.  Also, there is no "Save" listed under the File tab, and CTRL-S does not save the project. 

Under Preferences, there is no place to alter the save folder location - only an Import location.

There must be a way to save a project locally, right?

Views

3.9K

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Oct 21, 2018 Oct 21, 2018
To create a local project, uncheck the Sync using Creative Cloud checkbox in the Media Browser through which you creare the project.Hopefully that gets you to the point where you can save a project. We’ll need to do more troubleshooting to figure out why you can’t save a synced project. We might be able to get that done here on the forum, but contacting customer support will probably prove more useful.

Likes

translate

Translate

Translate
Adobe Employee ,
Oct 21, 2018 Oct 21, 2018

Copy link to clipboard

Copied

To create a local project, uncheck the Sync using Creative Cloud checkbox in the Media Browser through which you creare the project.

Hopefully that gets you to the point where you can save a project. We’ll need to do more troubleshooting to figure out why you can’t save a synced project. We might be able to get that done here on the forum, but contacting customer support will probably prove more useful.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 05, 2018 Nov 05, 2018

Copy link to clipboard

Copied

Hey there, Randy!

Were you able to save your project? If not, let us know and we'll figure out some alternative solutions for you.

Thanks for reaching out!

Caroline

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 18, 2021 Mar 18, 2021

Copy link to clipboard

Copied

I didn't check the sync option before starting the project and I still get this warning at random times. It's very unconvenient cause once it happens, there'a no way to save current work or to even know at what point it stopped saving.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 21, 2018 Nov 21, 2018

Copy link to clipboard

Copied

Hey i have the same problem in my windows laptop.

running windows 10 fully updated and adobe rush V1.0.2

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 07, 2019 Jul 07, 2019

Copy link to clipboard

Copied

I also have the same problem. The program crashed my computer during render and when I rebooted there was no sign of the project anywhere. I pressed ctrl-s throughout just in case it did something, even though there was no feedback that it did, but it seems not to have saved. There must be some sort of auto-save backup somewhere, is there not?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 14, 2021 Jan 14, 2021

Copy link to clipboard

Copied

Hello,

I'm going through the same thing and I'm hoping someone can help me. I kept getting the same pop-up that I needed to close it and then re-open it to save it. So I did that and when I re-opened it the project was there but when I clicked on it, it was empty. It looked like if I had started a new project. I don't know where it went or how to get it back. I'm stressed because I had been working on it for more than a month and it was more than an hour long. Adobe Rush has never given me problems before until today and I was so close to finishing it. Thank you for reading.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 14, 2021 Jan 14, 2021

Copy link to clipboard

Copied

This just happened to me too. I'm learning Rush after being totally frustrated constantly googling Premiere Pro errors, now I have the same thing you got. It told me it couldnt auto save and that I should close. I've tried that and now it's "not responding"... I will once again sit here trouble shooting an adobe video editor for the next few hours/days instead actually of editing. 

 

Rush 1.5

 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 14, 2021 Jan 14, 2021

Copy link to clipboard

Copied

I updated Rush, it didn't help. I looked at my synced files in the Creative Cloud and found the original video but it's unedited so it's useless to me. I've tried logging out of my account and logging back in, uninstalling Creative Cloud and installing it again, downloaded the app on my phone and I still have nothing. I also tried looking for it on my file explorer but I know nothing about computers or where to look so I'm just lost. If you end up solving this problem, please, please let me know.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 26, 2021 Feb 26, 2021

Copy link to clipboard

Copied

SAME HERE!!!

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 28, 2021 Mar 28, 2021

Copy link to clipboard

Copied

Hey, same exact thing just happened to me right now. This thread was started in 2018- it's end of March 2021, whenever you see the warning "We haven't been able to automatically save" you're screwed. For me, it was literally saying that over and over for an hour, and my dumb faith in Rush caused me to keep working. Well guess what? It crashed- and I lost an hours worth of work- sound edits, voice over recordings, vanished into thin air.

 

Why's it not saving? Why does it crash? This app does 10 things, why does it take up 8gb of space? That's as big as premiere pro. Rush doesn't even have a save option- what is the 8gb for? Can the code be more optimized? Maybe if this app was 300mb it wouldn't have as many issues when it's doing any of its 10 features. The only reason i'm using this is the interface is less complicated than premiere. But I keep running into unnecessary issues like this forcing me to go back into premiere. I'm one step away from scrapping this project and restarting it in some mickey mouse app on my ipad cuz its more reliable.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 01, 2021 Apr 01, 2021

Copy link to clipboard

Copied

Just wanted to reiterate I'm having the same exact problem, so Adobe sees it's still not fixed after 3 years.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 06, 2021 Apr 06, 2021

Copy link to clipboard

Copied

I'm trying to edit a video for school and I keep getting this message. Like everyone else said, there's no way of anticipating it, and when you do try to follow the instructions and close the project, the program freezes, sits on (not responding) until you click something and then crashes and loses all the work you've just put in. It's extremely frustrating - I've used other video editing programs and was hoping that Premiere Rush wouldn't crash like the others, but I've lost around 20 minutes of work like three times tonight alone.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines