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How projects are saved for later edition?

New Here ,
Dec 01, 2018

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Hi,

I'm working on many projects and I can't switch between them without problems. I can see some of them after opening program, but not all of them are there. I don't know on what it depends, but they are showing like randomly, never all at once. I also can't find projects anywhere on my local disk and cloud storage, but for sure they are somewhere, because I can go back to them (if they appear on "Your projects" main Adobe Premiere Rush CC panel) and see my previous changes on them. Could you help me sort it out?

Adobe Community Professional
Correct answer by anissa_thompson | Adobe Community Professional

Hi @joannab79880566 ,

Video content created in Rush is actually stored on Adobe's cloud-based servers, not in your local storage or personal Creative Cloud:

"Rush projects are saved in the cloud so your changes are reflected across all your devices through automatic project syncing

The Rush mobile app includes all the same features as the desktop version of Rush"

You might want to check for a few things:

  1. Make sure you are only using ONE Adobe ID to access your content (I've accidentally created files in one of my alternate work accounts without realizing).
  2. Trying logging completely out of your CC desktop manager, rebooting your computer, then checking to make sure Rush is using the latest version, logging back in and restarting the Rush app. If you are using Rush on iOS, I would also recommend logging out of your device(s), restarting them, and coming back in.
  3. Double-check each projects' "Turn Sync Off" option and make sure they can sync:



Hope this helps... let us know if you got all of your videos reconnected.

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How projects are saved for later edition?

New Here ,
Dec 01, 2018

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Hi,

I'm working on many projects and I can't switch between them without problems. I can see some of them after opening program, but not all of them are there. I don't know on what it depends, but they are showing like randomly, never all at once. I also can't find projects anywhere on my local disk and cloud storage, but for sure they are somewhere, because I can go back to them (if they appear on "Your projects" main Adobe Premiere Rush CC panel) and see my previous changes on them. Could you help me sort it out?

Adobe Community Professional
Correct answer by anissa_thompson | Adobe Community Professional

Hi @joannab79880566 ,

Video content created in Rush is actually stored on Adobe's cloud-based servers, not in your local storage or personal Creative Cloud:

"Rush projects are saved in the cloud so your changes are reflected across all your devices through automatic project syncing

The Rush mobile app includes all the same features as the desktop version of Rush"

You might want to check for a few things:

  1. Make sure you are only using ONE Adobe ID to access your content (I've accidentally created files in one of my alternate work accounts without realizing).
  2. Trying logging completely out of your CC desktop manager, rebooting your computer, then checking to make sure Rush is using the latest version, logging back in and restarting the Rush app. If you are using Rush on iOS, I would also recommend logging out of your device(s), restarting them, and coming back in.
  3. Double-check each projects' "Turn Sync Off" option and make sure they can sync:



Hope this helps... let us know if you got all of your videos reconnected.

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Dec 01, 2018 1
Adobe Community Professional ,
Dec 03, 2018

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Hi @joannab79880566 ,

Video content created in Rush is actually stored on Adobe's cloud-based servers, not in your local storage or personal Creative Cloud:

"Rush projects are saved in the cloud so your changes are reflected across all your devices through automatic project syncing

The Rush mobile app includes all the same features as the desktop version of Rush"

You might want to check for a few things:

  1. Make sure you are only using ONE Adobe ID to access your content (I've accidentally created files in one of my alternate work accounts without realizing).
  2. Trying logging completely out of your CC desktop manager, rebooting your computer, then checking to make sure Rush is using the latest version, logging back in and restarting the Rush app. If you are using Rush on iOS, I would also recommend logging out of your device(s), restarting them, and coming back in.
  3. Double-check each projects' "Turn Sync Off" option and make sure they can sync:



Hope this helps... let us know if you got all of your videos reconnected.

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Dec 03, 2018 1
Adobe Employee ,
Dec 05, 2018

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Hey JoannaB!

Are your projects saving changes now? Happy to keep troubleshooting with you if they're not.

-Caroline

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Dec 05, 2018 0