Import photos (jpegs) issue on mobile device

[#1]

While all JPEG photos can be imported into Premier Rush desktop version, some of the same photos cannot be imported into Rush mobile apps.

title edited by mod

[#2]

While all JPEG photos can be imported into Premier Rush desktop version, some of the same photos cannot be imported into Rush mobile apps.

title edited by mod

[#3 · Accepted solution]

Have you tried decreasing the resolution of your JPEGs to more like 2000x1500 pixels in size -- just to see if size is the issue?

[#4]

I thought that was the issue. Initially it worked, but later when I tried two photos of similar resolution on the same camera, one got imported while the other did not. Very odd.

Danny

[#5]

Hi there!

Welcome to the Rush community. Would you mind sharing more details?

• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
•  Are you getting any error or message while importing?
• Which mobile device have you installed Rush on?

Let us know, we're here to help.

Thank you,

Kartika

[#6]

The Rush version on my PC is 15.2 and the one on my mobile Apps is 15.5. My iDevice is iPhone 10 and iPad Pro. The error message I got on my iDevice is “imported files not supported”.

I took the JPEG photos using a camera, and imported them on my iDevice, and had them edited using mobile Lightroom before I import them to Rush. Strangely that some photos could be imported to Rush but some could not. When I did it on PC, all these files can be imported to Rush.

Sent from my iPhone

[#7]

Thanks for getting back to us. I see that on iPhone it gives you an unsupported error while importing. However, it works fine on your PC. Could you share some files with us so I can test them? You can upload them on Dropbox or Google Drive and share the downloading link with us.

Kartika

[#8]

Dear Katrina:

These are JPEG files that cannot be imported to Rush.

https://www.dropbox.com/sh/0fco6ghbftt6g4m/AADbTH60cZCQyfXsIfHjwHmwa?dl=0

These are the ones that can be imported.

https://www.dropbox.com/sh/ctc2o5qpbdd085d/AACz4Yi_WTYnmGSRbic6gJ9Ca?dl=0

All these photos were taken on the same camera and were edited in the same way using Lightroom mobile apps.

Danny
Sent from my iPhone

[#9]

Is this issue still being looked at?  I'm running into the same problem in Premier Rush Mobile when I try to import RAW photos I've edited in Lightroom Mobile that I've exported in .JPG  at the largest available dimensions, but I get an error that says it's an unsupported media type. It works if I lower the dimensions of the exported .JPG file

in Lightroom Mobile, but I'd rather not have to do that. 

Thanks. 

[#10]

Hello. 
did you ever get an answer to this. I've just bought rush and I can import photos taken from an iPhone but not a GoPro which is very annoying. 
Adobe online chat isn't very helpful.