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Import photos (jpegs) issue on mobile device

New Here ,
Mar 26, 2020

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While all JPEG photos can be imported into Premier Rush desktop version, some of the same photos cannot be imported into Rush mobile apps.

 

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Adobe Community Professional
Correct answer by Steve Grisetti | Adobe Community Professional

Have you tried decreasing the resolution of your JPEGs to more like 2000x1500 pixels in size -- just to see if size is the issue?

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Import photos (jpegs) issue on mobile device

New Here ,
Mar 26, 2020

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While all JPEG photos can be imported into Premier Rush desktop version, some of the same photos cannot be imported into Rush mobile apps.

 

title edited by mod

Adobe Community Professional
Correct answer by Steve Grisetti | Adobe Community Professional

Have you tried decreasing the resolution of your JPEGs to more like 2000x1500 pixels in size -- just to see if size is the issue?

TOPICS
Import

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164

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Mar 26, 2020 0
Adobe Community Professional ,
Mar 26, 2020

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Have you tried decreasing the resolution of your JPEGs to more like 2000x1500 pixels in size -- just to see if size is the issue?

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Mar 26, 2020 1
New Here ,
Apr 03, 2020

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I thought that was the issue. Initially it worked, but later when I tried two photos of similar resolution on the same camera, one got imported while the other did not. Very odd.

 

Danny

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Apr 03, 2020 0
Adobe Employee ,
Mar 26, 2020

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Hi there!

Welcome to the Rush community. Would you mind sharing more details?

Let us know, we're here to help.

Thank you,

Kartika

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Mar 26, 2020 0
New Here ,
Apr 01, 2020

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The Rush version on my PC is 15.2 and the one on my mobile Apps is 15.5. My iDevice is iPhone 10 and iPad Pro. The error message I got on my iDevice is “imported files not supported”.

I took the JPEG photos using a camera, and imported them on my iDevice, and had them edited using mobile Lightroom before I import them to Rush. Strangely that some photos could be imported to Rush but some could not. When I did it on PC, all these files can be imported to Rush.

Sent from my iPhone

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Apr 01, 2020 0
Adobe Employee ,
Apr 01, 2020

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Thanks for getting back to us. I see that on iPhone it gives you an unsupported error while importing. However, it works fine on your PC. Could you share some files with us so I can test them? You can upload them on Dropbox or Google Drive and share the downloading link with us.

Kartika

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Apr 01, 2020 0
New Here ,
Apr 01, 2020

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Dear Katrina:

These are JPEG files that cannot be imported to Rush.

https://www.dropbox.com/sh/0fco6ghbftt6g4m/AADbTH60cZCQyfXsIfHjwHmwa?dl=0

These are the ones that can be imported.

https://www.dropbox.com/sh/ctc2o5qpbdd085d/AACz4Yi_WTYnmGSRbic6gJ9Ca?dl=0

All these photos were taken on the same camera and were edited in the same way using Lightroom mobile apps.

Danny
Sent from my iPhone

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Apr 01, 2020 0
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New Here ,
Jun 23, 2020

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Is this issue still being looked at?  I'm running into the same problem in Premier Rush Mobile when I try to import RAW photos I've edited in Lightroom Mobile that I've exported in .JPG  at the largest available dimensions, but I get an error that says it's an unsupported media type. It works if I lower the dimensions of the exported .JPG file

in Lightroom Mobile, but I'd rather not have to do that. 

Thanks. 

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Jun 23, 2020 0