Import photos (jpegs) issue on mobile device

Community Beginner ,
Mar 26, 2020 Mar 26, 2020

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While all JPEG photos can be imported into Premier Rush desktop version, some of the same photos cannot be imported into Rush mobile apps.

 

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Adobe Community Professional , Mar 26, 2020 Mar 26, 2020
Have you tried decreasing the resolution of your JPEGs to more like 2000x1500 pixels in size -- just to see if size is the issue?

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Adobe Community Professional ,
Mar 26, 2020 Mar 26, 2020

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Have you tried decreasing the resolution of your JPEGs to more like 2000x1500 pixels in size -- just to see if size is the issue?

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Community Beginner ,
Apr 03, 2020 Apr 03, 2020

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I thought that was the issue. Initially it worked, but later when I tried two photos of similar resolution on the same camera, one got imported while the other did not. Very odd.

 

Danny

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Adobe Employee ,
Mar 26, 2020 Mar 26, 2020

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Hi there!

Welcome to the Rush community. Would you mind sharing more details?

Let us know, we're here to help.

Thank you,

Kartika

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Community Beginner ,
Apr 01, 2020 Apr 01, 2020

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The Rush version on my PC is 15.2 and the one on my mobile Apps is 15.5. My iDevice is iPhone 10 and iPad Pro. The error message I got on my iDevice is “imported files not supported”.

I took the JPEG photos using a camera, and imported them on my iDevice, and had them edited using mobile Lightroom before I import them to Rush. Strangely that some photos could be imported to Rush but some could not. When I did it on PC, all these files can be imported to Rush.

Sent from my iPhone

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Adobe Employee ,
Apr 01, 2020 Apr 01, 2020

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Thanks for getting back to us. I see that on iPhone it gives you an unsupported error while importing. However, it works fine on your PC. Could you share some files with us so I can test them? You can upload them on Dropbox or Google Drive and share the downloading link with us.

Kartika

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Community Beginner ,
Apr 01, 2020 Apr 01, 2020

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Dear Katrina:

These are JPEG files that cannot be imported to Rush.

https://www.dropbox.com/sh/0fco6ghbftt6g4m/AADbTH60cZCQyfXsIfHjwHmwa?dl=0

These are the ones that can be imported.

https://www.dropbox.com/sh/ctc2o5qpbdd085d/AACz4Yi_WTYnmGSRbic6gJ9Ca?dl=0

All these photos were taken on the same camera and were edited in the same way using Lightroom mobile apps.

Danny
Sent from my iPhone

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New Here ,
Jun 23, 2020 Jun 23, 2020

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Is this issue still being looked at?  I'm running into the same problem in Premier Rush Mobile when I try to import RAW photos I've edited in Lightroom Mobile that I've exported in .JPG  at the largest available dimensions, but I get an error that says it's an unsupported media type. It works if I lower the dimensions of the exported .JPG file

in Lightroom Mobile, but I'd rather not have to do that. 

Thanks. 

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New Here ,
Jan 11, 2021 Jan 11, 2021

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Hello. 
did you ever get an answer to this. I've just bought rush and I can import photos taken from an iPhone but not a GoPro which is very annoying. 
Adobe online chat isn't very helpful.  

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