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kirk7501
Participant
March 26, 2020
Question

Import photos (jpegs) issue on mobile device

  • March 26, 2020
  • 2 replies
  • 3590 views

While all JPEG photos can be imported into Premier Rush desktop version, some of the same photos cannot be imported into Rush mobile apps.

 

title edited by mod

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    2 replies

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    March 26, 2020

    Hi there!

    Welcome to the Rush community. Would you mind sharing more details?

    Let us know, we're here to help.

    Thank you,

    Kartika

    K
    kirk7501Author
    Participant
    April 1, 2020
    The Rush version on my PC is 15.2 and the one on my mobile Apps is 15.5. My iDevice is iPhone 10 and iPad Pro. The error message I got on my iDevice is “imported files not supported”.

    I took the JPEG photos using a camera, and imported them on my iDevice, and had them edited using mobile Lightroom before I import them to Rush. Strangely that some photos could be imported to Rush but some could not. When I did it on PC, all these files can be imported to Rush.

    Sent from my iPhone
    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    April 1, 2020

    Thanks for getting back to us. I see that on iPhone it gives you an unsupported error while importing. However, it works fine on your PC. Could you share some files with us so I can test them? You can upload them on Dropbox or Google Drive and share the downloading link with us.

    Kartika

    S
    Steve Grisetti
    Legend
    March 26, 2020

    Have you tried decreasing the resolution of your JPEGs to more like 2000x1500 pixels in size -- just to see if size is the issue?

      K
      kirk7501Author
      Participant
      April 3, 2020

      I thought that was the issue. Initially it worked, but later when I tried two photos of similar resolution on the same camera, one got imported while the other did not. Very odd.

       

      Danny

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