While all JPEG photos can be imported into Premier Rush desktop version, some of the same photos cannot be imported into Rush mobile apps.
title edited by mod
Have you tried decreasing the resolution of your JPEGs to more like 2000x1500 pixels in size -- just to see if size is the issue?
I thought that was the issue. Initially it worked, but later when I tried two photos of similar resolution on the same camera, one got imported while the other did not. Very odd.
Welcome to the Rush community. Would you mind sharing more details?
Let us know, we're here to help.
Thanks for getting back to us. I see that on iPhone it gives you an unsupported error while importing. However, it works fine on your PC. Could you share some files with us so I can test them? You can upload them on Dropbox or Google Drive and share the downloading link with us.
Is this issue still being looked at? I'm running into the same problem in Premier Rush Mobile when I try to import RAW photos I've edited in Lightroom Mobile that I've exported in .JPG at the largest available dimensions, but I get an error that says it's an unsupported media type. It works if I lower the dimensions of the exported .JPG file
in Lightroom Mobile, but I'd rather not have to do that.
did you ever get an answer to this. I've just bought rush and I can import photos taken from an iPhone but not a GoPro which is very annoying.
Adobe online chat isn't very helpful.