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It does not connect to google photos

New Here ,
Feb 15, 2019

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When I want to create a new project, it works fine if I want to bring a picture or video from the mobile phone, the camara, the Creative cloud, and from Google Drive.

But somehow, it cannot bring a video from Google Photos! I click on the icon of Google Photos and then it message of "Espere..." ["wait..."] appears and never ends...

I tried uninstalling the app and installing it again. But it does not work.

Any advice? Please help!

Alvaro Feuerman

Hi Alvaro!

The workaround is to download some photos from Google Photos and save your media locally or to one of the cloud services that is connecting just fine. Then you can keep editing!

Now to try to fix the problem. Have you logged out and back into your Google Photos account, then opened Rush?

Caroline

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It does not connect to google photos

New Here ,
Feb 15, 2019

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When I want to create a new project, it works fine if I want to bring a picture or video from the mobile phone, the camara, the Creative cloud, and from Google Drive.

But somehow, it cannot bring a video from Google Photos! I click on the icon of Google Photos and then it message of "Espere..." ["wait..."] appears and never ends...

I tried uninstalling the app and installing it again. But it does not work.

Any advice? Please help!

Alvaro Feuerman

Hi Alvaro!

The workaround is to download some photos from Google Photos and save your media locally or to one of the cloud services that is connecting just fine. Then you can keep editing!

Now to try to fix the problem. Have you logged out and back into your Google Photos account, then opened Rush?

Caroline

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Feb 15, 2019 0
Adobe Employee ,
Feb 15, 2019

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Hi Alvaro!

The workaround is to download some photos from Google Photos and save your media locally or to one of the cloud services that is connecting just fine. Then you can keep editing!

Now to try to fix the problem. Have you logged out and back into your Google Photos account, then opened Rush?

Caroline

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Feb 15, 2019 0
New Here ,
Apr 12, 2019

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This workaround couldn't be more obvious or less helpful. Of course he can download the videos and then re-upload them to another service and so could I. That is of zero help since we want to use the advertised features of the app. I am paying for Creative Cloud so I'd like to leverage it as promised.

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Apr 12, 2019 2
Adobe Employee ,
Apr 23, 2019

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Thanks for the feedback, ZachB!

I'll encourage the build team to take a look at these import sources and see what we can do.

Caroline

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Apr 23, 2019 0
New Here ,
Sep 08, 2020

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Any update on how to link Google Photos to Premiere Pro? 

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Sep 08, 2020 1