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Log-in Error Code 400 in Adobe Premiere Rush

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One of my students is trying to use Premiere Rush for video editing while we are out of school due to Covid-19. When she goes to sign in using Google, she is able to click on her Google login, but then she receives a message stating "Can't Sign in Error Code 400."

Error or problem

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brownzac333Correct answer

Participant

Hello!

I had this same problem along with some of my other friends. I figured out that if you login by adobe id and use your school email and password, then select enterprise or school it works fine! Hope this helps!

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Production35362221g07f

Participant

I found a work around!!! If you log into your adobe through the web browser - google chrome instead of logging in with the desktop app.... then view all apps, view all tools, scroll down to the bottom and click fill e-sign then request e-signature from there! it will work from within google chrome. you can then close this out and use your desktop app, it seems to bypass some glitch maybe, i dont know i am not a technical person i just clicked around and got lucky with several of our PCs here! Good Luck!

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Production35362221g07f

Participant

Sorry wrong thread!

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Spencer34254377ul7u

Participant

I got the same code. I signed in with a google account, logged out, then cliked the adobe ID and it worked perfectly fine. Weird way to fix it, but if it works it works i guess.

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David5C73

Participant

I signed in with my google account, then I logged out/signed out of that account, then I clicked on the Adobe log in button and the error code was gone and it allowed me to use my company/school account. Weird.

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mike@skema

Participant

Yes it's work, Weird process but it's work like that, go google, unconnect, go adobe

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B

brownzac333Correct answer

Participant

Hello!

I had this same problem along with some of my other friends. I figured out that if you login by adobe id and use your school email and password, then select enterprise or school it works fine! Hope this helps!

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Louise5C0E17558610

Participant

Hi!

I have the same problem. Trying to login to Rush on my iPhone with adobe ID but I just get error 400 as stated above. What do I do?

Thanks!

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caroline_edits

Community Manager

Alright, so we've narrowed down that this is happening all on iPhone devices. I wonder if this is an issue because you are logging in through Google. Student and teacher licenses can have lots of issues if they're logged into using a different email or any other discrepancies like that.

Are you able to log in with an Adobe ID? Let us know!

Caroline

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lellis1Author

Participant

Hi. Both of the students logged in by clicking "Continue with Google." They then used their student login, which is a school district issued email under our Google account. We have to use that login in order to access the Enterprise ID suite of services the district pays for.

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