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lauraglazer
lauraglazer
Participant
November 19, 2019
Answered

Missing folders from Dropbox

  • November 19, 2019
  • 2 replies
  • 4334 views

Hello! How do I get Rush to show all of the folders and files that are in my Dropbox account? Currently, it only shows a small selection of folders and files. 

This topic has been closed for replies.
Correct answer petergaraway

Hi LauraGlazer,

 

I'm not aware of any known issues in Rush not displaying specific folders from Dropbox. My best guess is this is a Dropbox or computer settings.

If you open the Dropbox on your system, go to Sync and verify all folders are enabled. You might also try signing out and then back in.
On your computer (mac or win), please also make sure you have read/write access to the folders that are not appearing in Rush.

 

If those suggestions do not work, we can dig a bit deeper.

 

Thanks!

 

Peter

2 replies

O
oftana418
Participating Frequently
June 16, 2020

i am using my iPad and my dropbox folders still do not show up in rush, i have already signed out and signed back in.

V
vector victor
Participant
January 3, 2022

Having the same issue here - has anyone figured out the solution? 

alainathomasmua
alainathomasmua
Participant
September 21, 2022

Also wondering the same thing! I'm desperately trying to work while traveling and Rush can't access ANY of my Dropbox files on my iPad. I'm at a loss, seems like everyone else is too 😞

petergaraway
Adobe Employee
petergarawayCorrect answer
Adobe Employee
November 19, 2019

Hi LauraGlazer,

 

I'm not aware of any known issues in Rush not displaying specific folders from Dropbox. My best guess is this is a Dropbox or computer settings.

If you open the Dropbox on your system, go to Sync and verify all folders are enabled. You might also try signing out and then back in.
On your computer (mac or win), please also make sure you have read/write access to the folders that are not appearing in Rush.

 

If those suggestions do not work, we can dig a bit deeper.

 

Thanks!

 

Peter

    lauraglazer
    lauraglazerAuthor
    Participant
    November 24, 2019

    Thank you, Peter! Your answer led me to resolve my problem. Originally, I uploaded my files to the web version of Dropbox. Now I see that my files need to be synched with my the desktop application of Dropbox. Thank you!

    O
    oftana418
    Participating Frequently
    June 16, 2020

    i am using my iPad and my dropbox folders still do not show up in rush, i have already signed out and signed back in.

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