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J
JornaA
Participant
February 7, 2019
Answered

How do I fix distorted audio?

  • February 7, 2019
  • 11 replies
  • 28699 views

Hello,

 

I was almost finished editing a video in Premier Rush, put the laptop away for a bit, and when I reopened it the audio was completely distorted. It concerns only the audio track that's locked to the video (the intro song works fine). It plays fragments that I have cut out, in slow motion. The track looks fine, the visual still corresponds to original audio and to the talking in the video but you just hear something else entirely. I cannot figure out what went wrong.

 

I have found another question about the exact same problem, they added a video so you can see/hear it: https://forums.adobe.com/message/10742142#10742142. This question was from last year and has not been answered, which is why I started a new discussion. This is a work project I have spent a lot of time on already. I really hope the video expert (who is mentioned in Adobe's twitter response) can help recover the original audio so I don't have to do it all over again.

 

Kind regards

    This topic has been closed for replies.
    Correct answer timothys10219936

    I had this problem when using "Optimised Clips" on the PC version. To turn it off, go to View, then uncheck "Use Optimised Clips". 

    11 replies

    M
    marcl8757027
    Participant
    April 19, 2022

    I just had this problem. I tried all the possible solutions on the list.
    My clip was not too long, just a few minutes. Still, instead of fighting with the software, I just did a screen capture ( window + G) of the unedited video that plays fine in windows, imported that clip into Rush, separated the sound, and used it instead of the distorted audio. But seriously, Adobe fix this issue.

    S
    stephenf90704732
    Participant
    February 17, 2022

    Although the top answer may be correct in some instances, there is still an error with the way Rush handles audio whilst working with a file. It will play the audio at too loud a volume, often hitting the top of the audio limit, causing audible distortion and triggering the red warning on the monitor. This occurs with audio files that are nicely within limits, and play perfectly well with other software. This still happens when the clip volume is decreased - there is still the same amount of distortion, but the whole sound is played quieter suggesting the distortion occurs even before anyone gets to choose the clip's amplification.
    I would suggest this is a problem with the real-time mixing algorithm boosting the signal incorrectly, as when the video is exported, the video file contains the clean sound of the original audio file. 
    Not only does this make the whole experience of editing very unpleasant, but people are unaware that this is not the final quality of the sound and so I'm not surprised that they decide to go elsewhere instead of trusting Rush to do the job properly (even though it's actually very capable).

    D
    default45nh2asipjg6
    Known Participant
    February 21, 2022
    Unfortunately, the final quality of the sound is very poor (inaudible).
    Thanks for the reply though!
      S
      stephenf90704732
      Participant
      February 21, 2022

      It seems rush has a lot of different issues with audio, let's hope they get a high end audio-specific programmer to clear them all up!

      R
      RexSalvage
      Participant
      January 10, 2021

      Thanks dude, you just fixed my messed up voiceover problem with this tip (deselect Use Optimised Clips).  Appreciate you!

      A
      ashuler85
      Participant
      September 17, 2020

      I tried following the steps of "optimised clips," on my Macbook Pro and it's still not working. What's the fix?

        D
        defaultxm47y325e4k9
        Participant
        March 15, 2021

        Estou com os mesmos problemas e nenhuma sugestão funcionou. Adobe???

        marekk82936202
        marekk82936202
        Participant
        August 13, 2020

        same issue here uncheck optimized clips dont work audio still distorted

        C
        Colorful_Rocket5C62
        Participant
        May 6, 2020

        Same problem here or worse, the audio track is completely distorted I am using on from the Rush audio library, only plays a few seconds very distorted and then goes silent, deleting the track and adding it again does not fix the issue

        petergaraway
        Adobe Employee
        petergaraway
        Adobe Employee
        May 19, 2020

        Did you try to disable "Use Optimized Clips"? 

         

        1. Go to the View menu > Disable "Use Optimized Clips" 

        2. Play your sequence

         

        You can also try clearing cache files 

        1. From the Rush Project Browser

        2. Go to Edit menu > Preferences

        3. Select Manage cache > Select "Delete all cache files"

         

        Let us know if that helps or not. 

         

        Best, 

         

        Peter 

        J
        Jesper111
        Participant
        August 20, 2020

        Hi,

         

        I'm having the same issues. After the Rush-App on my iPad crashed several times during export of my project (There is plenty of space on the iPad and I've tried all of the different export settings) I turned to my Macbook. But suddenly the sound is distorted - and some of the clips are in a kind of slowmotion. 

         

        I've tried all of the above tips. Please help - it's quite a problem for an App you pay quite an amount for each month. After using it for a month or to the overall impression is that it is very unreliable and has quite a few serious bugs. 

         

        Best regards

        Jesper 

        timothys10219936
        timothys10219936Correct answer
        Participant
        April 19, 2020

        I had this problem when using "Optimised Clips" on the PC version. To turn it off, go to View, then uncheck "Use Optimised Clips". 

          R
          rpjauregui
          Participant
          April 23, 2020

          Thanks! It works for me after I followed all the other instructions. 

           

          Pitmosquad98
          Pitmosquad98
          Participant
          April 12, 2020

          I've had the same experience on my first go. Filmed on iphone - imported to PR and fine then it froze and said Optimising video - made the images all narrow then exited app, re-added movies (which are not distored in Quicktime) and it sounds like a Trade Federation droid from Star Wars,  Episode I. How frustrating! Macbook Pro. 

          A
          Annapf
          Participant
          April 14, 2020

          Hi!
          I just had the same problem. Suddenly, the sound was distorted (working on Adobe Premiere Rush on Mac) and sounded like a Trade Federation droid. haha. But not so funny, when you are about to finish your video. Nevertheless, I was able to solve it by unchecking "auto volume" and then checking it again (btw: undo didn't work).

           

          I hope this helps anybody.

          D
          datingcoachonwheels
          Participant
          March 2, 2019

          This happens to me a lot, as well. It's usually when I am undoing an edit to a clip, and the audio levels for the entire clip get raised (I see the entire wave pattern move upward). I checked the audio panel and it doesn't show any change to the clip volume, but it is definitely louder.

          I am using video files from an iPhone XS, downloaded from my Google photos storage onto a Windows 10 PC. There are no transitions or effects.

          LCCMW
          LCCMW
          Participant
          February 10, 2019

          This has just happened to me today in my first project in Rush. Reopened the  project to find the audio slowed and out of synch. I'm working on a Mac laptop.

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