Participating Frequently

Question

Premier Rush shown as "Included in your subscription" but I'm being prompted to pay for it. What???

Forum|Forum|6 years ago
November 3, 2019
10 replies
4631 views

I have creative cloud desktop for windows.

Open the Creative Cloud desktop in windows, it shows Premier Rush as "Included with your subscription"

So I installed it and went through the tour, then at the end of the tour I was prompted to purchase it for and additional $10.65/ month beyond what I'm already paying. Whatt????

Has anyone experienced this? Why is it shown as included if it's not included?

I tried to get help from adobe tech support. Yea rigght!! Major slap in the face. No clear explanation or resolve.

Error or problem

This topic has been closed for replies.

ProDesignTools

Community Expert

Adobe listened to users and responded on another thread here:

https://community.adobe.com/t5/premiere-rush-discussions/rush-included-or-not-included-in-photography-plan/m-p/12335584#M11119

Now, Premiere Rush no longer appears under "Available in your plan" – but rather further down under "Apps to try"... This is a significant improvement and helps make things clearer.

C

Courtney N5C7F

Participant

It is now May 2021 - the issue still persist, I am experiencing it as we speak.

D

default91lstqoc7dw5

Participant

Same exact issue. This is dishonest as best and grounds for a class action lawsuit potentially. Hoping to get this resolved.

D

Daniel5DEE

Participant

Same here. It was listed as included in my plan, then I got a trial version.

B

Bonita5FB1

Participant

Same here

A

Anonymous

Same here. Still don't know if it's included or not. Either a very annoying bug or total bait and switch.

K

kerryw91029130

Participant

Legally i would say that it's included, it's listed as included in my subscription but they don't let me use it, so that would be false advertising and not supplying what they agreed to supply. I have sent them a screen grab and asked them to refer it to their legal department but they just come back with "

Hello Kerry,

We will surely look into the concern you have raised will fix the same at the earliest.

Thanking you for letting us know the same.

Regards,

Adobe Customer Sercice"

They then closed the case.

If you're good at learning Da Vinci Resolve is free and quite advanced. Has anyone found any other alternatives?

A

Anonymous

At the vey least someone should be able to say whether it's included or not. Already disliked adobe for the horrible "creative cloud" app. I would cancel everything immediately if I wasn't so used to Lightroom...

jetlagqueen

Participant

it's now 2021 and we still have this issue... I have the premiere rush app on my phone and it worked, so I was surprised to get the notification on my computer that I had to pay for it (again, since it's supposedly included in my subscription.) what's going on Adobe??

K

kerryw91029130

Participant

I just fell for the same thing. It says it's available as one of the 10 in my subscription but when you use it it says you only get 3 uploads.

This is obviously a glitch and needs to be sorted. I paid for the subscription and it's included.

al.yx

Participant

Hi All,

Have just installed PR and was super excited due to it saying that it is included in your subscription, and yes, I installed and am now being asked to pay for it. Really surprising from Adobe as they have some great stuff but this definitely needs sorting out as it is very misleading.

K

kimdiane57

Participant

I am seeing the same issue with an install of Illustrator . . . showing included with my subscription, but the sales page for Illustrator does not show it as being part of the package. With all the comments above, I am not going to install it. I had left Adobe several months ago after being with them since 2003 and unfortunately have found a specific function that is not duplicatable outside of Illustrator at this time . . . was hoping this time would be a better experience, but based on the above comments, it may not be . .

L

Lucy5E66

Participant

I have just had the same experience. I see your comment was from last year and they're still doing the same thing they haven't changed it. It clearly said 'Available in your subscription' and it turns out it's just a trial.

I thought Adobe was a pretty respectable company and I was considering buying the big package but this has really put me off. Unbelievably bad form Adobe.

K

kerlevren

Participant

Je ne peux qu'abonder dans le sens de mes différents camarades.

On est là dans une présentation qui frise la malversation et s'il y avait de l'argent en jeux (heureusement, il suffit de désinstaller RUSH et d'installer Davinci Resolve), cela vaudrait certainement le coup de faire ce pencher un avocat sur l'affaire.

I can only agree with my various comrades.

Here we are in a presentation that borders on embezzlement and if there was any money at stake (luckily, just uninstall RUSH and install Davinci Resolve), it would certainly be worth having a lawyer lean on the case.

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LMaeW

Participant

I have the photography subscription, but addional apps have shown up under "Available in Your Subscription," - Premiere Rush and a few others. There's also a separate "Trial" list of apps. I assumed this is something that's been added, so I install Rush and now I'm told that it's a trial and I'll need to upgrade. This IS a bait and switch. I just spoke with Adobe, and they've sent my complaint on to someone, but they can't label things like this.

petergaraway

Adobe Employee

Hi all,

We were able to fix the issue where some users were being asked to update even though they already purchased Rush and Creative Cloud. This should now be resolved. If you continue to have this problem, please let us know, and we can resolve it.

Thanks, and sorry for the confusion.

Peter

debrab39375407

Participant

So I just got off the chat and then the phone with both a regular CR and then a supervisor. Both which stonewalled me. What needs to be changed is the page. It is totally misleading and is easily misconstrued as a bait and switch. I looked at my page and saw that XD and Premiere Rush were "Included with your subscription" so I installed them. No mention was made of an extra charge, no pop-up to say it was a trial. It installed and worked.

When I contacted Adobe about this, I was informed that my Adobe Pro DC did not include these products??? Even though it said it did, plainly and in clear language. So yes, that is a bait and switch. I've worked with Acrobat since the beginning of time and not only is this unethical, it is borderline illegal. So no. It is intentional. Especially since it has apparently been going on since last November.

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Brian747747

Known Participant

Perfect response debrab39375407. I have the identical issue with this and no change as of Feb 2, 2020. I have a concern that Adobe does not really look at our comments since this has been a problem since UngaBungaBunga brought this subject up Nov 2019.

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Enfeoffor

Participant

I have the same question. What does "Included with your subscription mean?"

S

Steve Grisetti

Legend

Rush is part of the Creative Cloud so, if you've got a CC subscription, you have Rush.

Did you install it from the Creative Cloud Desktop App?

UngaBungaBungaAuthor

Participating Frequently

Hi Steve,

Thanks for responding.

Yes, I installed it directly from the Creative Cloud desktop app. My plan is: Creative Cloud Photography plan (with 20GB of cloud storage)
US$9.99/mo

It installed fine, and I went through the tutorial, but at the end of the tutorial I went to look at the share function, and was presented with a prompt to upgrade and if I don't upgrade it only lets you share video 3 times.

Total bait and switch. Why is this app shown as "Included with your subscription" if you need to pay an additional monthly fee for full functionality?

I brought this issue to the attention of adobe help and tech support to NO avail. I talked to several reps and they all said the same thing. Not included in my subscription, even though my creative cloud desktop "all apps" section shows it as "Included with your subscription" Not one rep acknowledged or commented regarding the fact that it's shown as "Included with your subscription"

If it's a trial version (which it appears to be) why is it not shown in the trial area?

Total contradiction. I'm so fumed regarding this.

thanks

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