Premiere Rush mobile-Can’t export my video

New Here ,
Mar 22, 2021 Mar 22, 2021

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I bought the mobile version of Premiere Rush and have successfully made 5 videos for my employer with no problems. A project due today however will not export. I have tried reducing the resolution when exporting, deleting and reinstalling app, making sure I have the latest version, full charge on my phone and latest iOS installation. I also tried the chat tech support and waited 45 minutes with no help as well as called the 1-800 number and waiting an hour before giving up. 
My question is how do I get my project off the app?? Is it stuck on there forever? And can I trust this program moving forward. 😞

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Error or problem, Export, Mobile version

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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Hi Trista!

Really sorry to hear that. Can you provide the following information?

Let us know.

Thanks,

Kartika

 

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New Here ,
Mar 23, 2021 Mar 23, 2021

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I have an iPhone 10xr.
I have tried duplicating.
I took out all transitions except one.
No other effects.

Please help.

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New Here ,
Mar 23, 2021 Mar 23, 2021

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I was able to reach someone on the 1 (800) number… He helped me figure out that a still photo that I had in my video was too high in resolution. I replaced it with a screenshot of the same photo… And low and behold of my video exported. Hope this helps someone out there… I'm so thankful to have received help.

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