I bought the mobile version of Premiere Rush and have successfully made 5 videos for my employer with no problems. A project due today however will not export. I have tried reducing the resolution when exporting, deleting and reinstalling app, making sure I have the latest version, full charge on my phone and latest iOS installation. I also tried the chat tech support and waited 45 minutes with no help as well as called the 1-800 number and waiting an hour before giving up. My question is how do I get my project off the app?? Is it stuck on there forever? And can I trust this program moving forward. 😞
I was able to reach someone on the 1 (800) number… He helped me figure out that a still photo that I had in my video was too high in resolution. I replaced it with a screenshot of the same photo… And low and behold of my video exported. Hope this helps someone out there… I'm so thankful to have received help.