Premiere Rush stuck at preparing media.

Community Beginner ,
Jun 11, 2019

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I'm running premiere rush on a windows 10 laptop. I'm trying to get started with tutorial and it stuck at the loading screen.

if I click cancel, it'll stuck again with the blue bar filled, and then I have to force close it.

I tried on another computer, but I got the exact same issue. i don't know how this is possible, but same issue on two laptops.

Is there something I did wrong?

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Adobe Employee ,
Jun 11, 2019

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So sorry to hear you're having trouble, Francis!

What kind of footage are you importing? Can you confirm that your machine meets the minimum requirements for Rush? https://helpx.adobe.com/premiere-rush/system-requirements.html

Adobe Premiere Rush System Requirements

Happy to help!

Caroline

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Community Beginner ,
Jun 11, 2019

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I'm sure that my laptop meets all the requirements and I was trying to open 3 tutorial videos

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Adobe Employee ,
Jun 11, 2019

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Hi Francis!

Sorry for the inconvenience.

Can you please answer the following questions for better understanding:

1. Which Premiere Rush version are you using? (You can check that in Help->About Premiere Rush).

2. Your Laptop configuration?

3. Did you minimize the app  right after you click on 'Create' button?

we are looking at it on our end.

Thanks,

Swati

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Community Beginner ,
Jun 12, 2019

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premiere rush version is 1.1.0

I'm using Xiaomi mi pro laptop, core i5-8250u, nvidia mx150, 8g ram, windows 10 home version 1803(KB4499167)

and by the way, this showed up when i open premiere rush this time

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New Here ,
May 28, 2020

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Im having the exact same problem with loading up the sample files and it crashing on preparing so ur not alone

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Community Beginner ,
Apr 16, 2020

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Would u pls check my reply?

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Community Beginner ,
Apr 16, 2020

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hello? anyone?

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New Here ,
Sep 02, 2020

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Try disabling the Sync with cloud before creating the project.

 

Sieppaa.PNG

This worked for me.

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