I'm running premiere rush on a windows 10 laptop. I'm trying to get started with tutorial and it stuck at the loading screen.
if I click cancel, it'll stuck again with the blue bar filled, and then I have to force close it.
I tried on another computer, but I got the exact same issue. i don't know how this is possible, but same issue on two laptops.
Is there something I did wrong?
So sorry to hear you're having trouble, Francis!
What kind of footage are you importing? Can you confirm that your machine meets the minimum requirements for Rush? https://helpx.adobe.com/premiere-rush/system-requirements.html
Happy to help!
I'm sure that my laptop meets all the requirements and I was trying to open 3 tutorial videos
Sorry for the inconvenience.
Can you please answer the following questions for better understanding:
1. Which Premiere Rush version are you using? (You can check that in Help->About Premiere Rush).
2. Your Laptop configuration?
3. Did you minimize the app right after you click on 'Create' button?
we are looking at it on our end.
premiere rush version is 1.1.0
I'm using Xiaomi mi pro laptop, core i5-8250u, nvidia mx150, 8g ram, windows 10 home version 1803(KB4499167)
and by the way, this showed up when i open premiere rush this time
Im having the exact same problem with loading up the sample files and it crashing on preparing so ur not alone
Would u pls check my reply?
Try disabling the Sync with cloud before creating the project.
This worked for me.