Premiere Rush Stuck on Load

[#1]

Hi, my premiere Rush is stuck on loading. I've tried uninstalling and installing. Running as an administrator etc. Nothing is changing. Upon starting it's just the blue wheel loading for the last week.

[#2]

Hi, my premiere Rush is stuck on loading. I've tried uninstalling and installing. Running as an administrator etc. Nothing is changing. Upon starting it's just the blue wheel loading for the last week.

[#3 · Accepted solution]

Hi Nneyar!

We're sorry for the trouble you're having with Premiere Rush. We can try a few things that may help you:

Method 1

1. Launch Task Manager/Activity Monitor
2. Kill all the Creative Cloud related processes

Method 2

1. Close Rush
2. Sign out of Creative Cloud
3. Delete preferences from the Documents folder
4. Restart your computer
5. Sign in to Creative Cloud
6. Launch Rush

Let us know how it goes.

Thanks,

Kartika

[#4]

Thank you! I did both of these things and it worked!

[#5]

That's so awesome to hear. Give us a shout if you need anything else. 

Thanks,

Kartika

[#6]

For everyone following this and who want an actual answer, that actually works... for a Samsung Galaxy 9 phone... here is the actual answer:

You need to download a special Samsung version of the Rush App... and that is available only on the Samsung store, not on the Google Play store. Simple, and this solves it. I'm suprised that the Adobe employees do not provide this answer.