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Premiere Rush Stuck on Load

New Here ,
Aug 04, 2020

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Hi, my premiere Rush is stuck on loading. I've tried uninstalling and installing. Running as an administrator etc. Nothing is changing. Upon starting it's just the blue wheel loading for the last week.

 

Hi Nneyar!

We're sorry for the trouble you're having with Premiere Rush. We can try a few things that may help you:

Method 1
  1. Launch Task Manager/Activity Monitor
  2. Kill all the Creative Cloud related processes
Method 2
  1. Close Rush
  2. Sign out of Creative Cloud
  3. Delete preferences from the Documents folder
  4. Restart your computer
  5. Sign in to Creative Cloud
  6. Launch Rush

 

Let us know how it goes.

 

Thanks,

Kartika

 

TOPICS
Crash, Desktop version, Error or problem, Freeze or hang, Performance

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Premiere Rush Stuck on Load

New Here ,
Aug 04, 2020

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Hi, my premiere Rush is stuck on loading. I've tried uninstalling and installing. Running as an administrator etc. Nothing is changing. Upon starting it's just the blue wheel loading for the last week.

 

Hi Nneyar!

We're sorry for the trouble you're having with Premiere Rush. We can try a few things that may help you:

Method 1
  1. Launch Task Manager/Activity Monitor
  2. Kill all the Creative Cloud related processes
Method 2
  1. Close Rush
  2. Sign out of Creative Cloud
  3. Delete preferences from the Documents folder
  4. Restart your computer
  5. Sign in to Creative Cloud
  6. Launch Rush

 

Let us know how it goes.

 

Thanks,

Kartika

 

TOPICS
Crash, Desktop version, Error or problem, Freeze or hang, Performance

Views

380

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 04, 2020 0
Adobe Employee ,
Aug 04, 2020

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Hi Nneyar!

We're sorry for the trouble you're having with Premiere Rush. We can try a few things that may help you:

Method 1
  1. Launch Task Manager/Activity Monitor
  2. Kill all the Creative Cloud related processes
Method 2
  1. Close Rush
  2. Sign out of Creative Cloud
  3. Delete preferences from the Documents folder
  4. Restart your computer
  5. Sign in to Creative Cloud
  6. Launch Rush

 

Let us know how it goes.

 

Thanks,

Kartika

 

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Aug 04, 2020 0
New Here ,
Aug 06, 2020

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Thank you! I did both of these things and it worked!

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Aug 06, 2020 0
Adobe Employee ,
Aug 06, 2020

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That's so awesome to hear. Give us a shout if you need anything else. 

 

Thanks,

Kartika

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Aug 06, 2020 0
Participant ,
Aug 18, 2020

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For everyone following this and who want an actual answer, that actually works... for a Samsung Galaxy 9 phone... here is the actual answer:

 

You need to download a special Samsung version of the Rush App... and that is available only on the Samsung store, not on the Google Play store. Simple, and this solves it. I'm suprised that the Adobe employees do not provide this answer.

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Aug 18, 2020 0