Premiere Rush Stuck on Load

Aug 04, 2020

Copy link to clipboard

Copied

Hi, my premiere Rush is stuck on loading. I've tried uninstalling and installing. Running as an administrator etc. Nothing is changing. Upon starting it's just the blue wheel loading for the last week.

 

Hi Nneyar!

We're sorry for the trouble you're having with Premiere Rush. We can try a few things that may help you:

Method 1
  1. Launch Task Manager/Activity Monitor
  2. Kill all the Creative Cloud related processes
Method 2
  1. Close Rush
  2. Sign out of Creative Cloud
  3. Delete preferences from the Documents folder
  4. Restart your computer
  5. Sign in to Creative Cloud
  6. Launch Rush

 

Let us know how it goes.

 

Thanks,

Kartika

 

TOPICS
Crash, Desktop version, Error or problem, Freeze or hang, Performance

Views

1.8K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Premiere Rush Stuck on Load

Aug 04, 2020

Copy link to clipboard

Copied

Hi, my premiere Rush is stuck on loading. I've tried uninstalling and installing. Running as an administrator etc. Nothing is changing. Upon starting it's just the blue wheel loading for the last week.

 

Hi Nneyar!

We're sorry for the trouble you're having with Premiere Rush. We can try a few things that may help you:

Method 1
  1. Launch Task Manager/Activity Monitor
  2. Kill all the Creative Cloud related processes
Method 2
  1. Close Rush
  2. Sign out of Creative Cloud
  3. Delete preferences from the Documents folder
  4. Restart your computer
  5. Sign in to Creative Cloud
  6. Launch Rush

 

Let us know how it goes.

 

Thanks,

Kartika

 

TOPICS
Crash, Desktop version, Error or problem, Freeze or hang, Performance

Views

1.8K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 04, 2020 0
Adobe Employee ,
Aug 04, 2020

Copy link to clipboard

Copied

Hi Nneyar!

We're sorry for the trouble you're having with Premiere Rush. We can try a few things that may help you:

Method 1
  1. Launch Task Manager/Activity Monitor
  2. Kill all the Creative Cloud related processes
Method 2
  1. Close Rush
  2. Sign out of Creative Cloud
  3. Delete preferences from the Documents folder
  4. Restart your computer
  5. Sign in to Creative Cloud
  6. Launch Rush

 

Let us know how it goes.

 

Thanks,

Kartika

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 04, 2020 0
Aug 06, 2020

Copy link to clipboard

Copied

Thank you! I did both of these things and it worked!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 06, 2020 0
Adobe Employee ,
Aug 06, 2020

Copy link to clipboard

Copied

That's so awesome to hear. Give us a shout if you need anything else. 

 

Thanks,

Kartika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 06, 2020 0
Nov 09, 2020

Copy link to clipboard

Copied

Hello Kartika,

 

I actually have the same issue, and I don't know what you mean by: "Delete preferences from the Documents folder". 

Can you please tell me where I can find this folder or what you mean by this? 

 

Thank you in advance.

 

Kind regards,

Inge

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 09, 2020 0
Adobe Employee ,
Nov 26, 2020

Copy link to clipboard

Copied

Sorry for the delay. You can follow this path Users/username/Documents/Adobe/Premiere Rush

I hope this helps.

Kartika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 26, 2020 0
Dec 09, 2020

Copy link to clipboard

Copied

What is the path for Mac Os users? By the way, I've tried this method but it still doesn't work. Basically, whenever I try to open the app, I get stuck on a welcome screen with the loading beach ball cursor. I try to quit the app but that doesn't work either. Do you have any other suggestions? I had Mac Os Catalina and it didn't work and now it won't work on Mac Os Big Sur either. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 09, 2020 0
Nov 26, 2020

Copy link to clipboard

Copied

Kartika,

Please tell us the path for the preferences and the documents folder.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 26, 2020 0
Adobe Employee ,
Nov 26, 2020

Copy link to clipboard

Copied

Hi there!

You can navigate to: Users/username/Documents/Adobe/Premiere Rush

Let us know how it goes.

Thanks,

Kartika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 26, 2020 0
Dec 07, 2020

Copy link to clipboard

Copied

I have tried it all and still won't run! I have been working on this for over a week. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 07, 2020 0
Aug 18, 2020

Copy link to clipboard

Copied

For everyone following this and who want an actual answer, that actually works... for a Samsung Galaxy 9 phone... here is the actual answer:

 

You need to download a special Samsung version of the Rush App... and that is available only on the Samsung store, not on the Google Play store. Simple, and this solves it. I'm suprised that the Adobe employees do not provide this answer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 18, 2020 0