Premiere Rush Stuck on Load

New Here ,
Aug 04, 2020 Aug 04, 2020

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Hi, my premiere Rush is stuck on loading. I've tried uninstalling and installing. Running as an administrator etc. Nothing is changing. Upon starting it's just the blue wheel loading for the last week.

 

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Crash, Desktop version, Error or problem, Freeze or hang, Performance

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correct answers 1 Correct Answer

Adobe Employee , Aug 04, 2020 Aug 04, 2020
Hi Nneyar! We're sorry for the trouble you're having with Premiere Rush. We can try a few things that may help you: Method 1 Launch Task Manager/Activity Monitor Kill all the Creative Cloud related processes Method 2 Close Rush Sign out of Creative Cloud Delete preferences from the Documents folder Restart your computer Sign in to Creative Cloud Launch Rush Let us know how it goes. Thanks, Kartika

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Adobe Employee ,
Aug 04, 2020 Aug 04, 2020

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Hi Nneyar!

We're sorry for the trouble you're having with Premiere Rush. We can try a few things that may help you:

Method 1
  1. Launch Task Manager/Activity Monitor
  2. Kill all the Creative Cloud related processes
Method 2
  1. Close Rush
  2. Sign out of Creative Cloud
  3. Delete preferences from the Documents folder
  4. Restart your computer
  5. Sign in to Creative Cloud
  6. Launch Rush

 

Let us know how it goes.

 

Thanks,

Kartika

 

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New Here ,
Aug 06, 2020 Aug 06, 2020

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Thank you! I did both of these things and it worked!

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Adobe Employee ,
Aug 06, 2020 Aug 06, 2020

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That's so awesome to hear. Give us a shout if you need anything else. 

 

Thanks,

Kartika

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New Here ,
Nov 09, 2020 Nov 09, 2020

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Hello Kartika,

 

I actually have the same issue, and I don't know what you mean by: "Delete preferences from the Documents folder". 

Can you please tell me where I can find this folder or what you mean by this? 

 

Thank you in advance.

 

Kind regards,

Inge

 

 

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Adobe Employee ,
Nov 26, 2020 Nov 26, 2020

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Sorry for the delay. You can follow this path Users/username/Documents/Adobe/Premiere Rush

I hope this helps.

Kartika

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New Here ,
Dec 09, 2020 Dec 09, 2020

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What is the path for Mac Os users? By the way, I've tried this method but it still doesn't work. Basically, whenever I try to open the app, I get stuck on a welcome screen with the loading beach ball cursor. I try to quit the app but that doesn't work either. Do you have any other suggestions? I had Mac Os Catalina and it didn't work and now it won't work on Mac Os Big Sur either. 

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New Here ,
Nov 26, 2020 Nov 26, 2020

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Kartika,

Please tell us the path for the preferences and the documents folder.

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Adobe Employee ,
Nov 26, 2020 Nov 26, 2020

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Hi there!

You can navigate to: Users/username/Documents/Adobe/Premiere Rush

Let us know how it goes.

Thanks,

Kartika

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New Here ,
Dec 07, 2020 Dec 07, 2020

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I have tried it all and still won't run! I have been working on this for over a week. 

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New Here ,
May 02, 2021 May 02, 2021

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This worked for me one time and then the next time I launch it, it just corrupts the temp files again.

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Participant ,
Aug 18, 2020 Aug 18, 2020

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For everyone following this and who want an actual answer, that actually works... for a Samsung Galaxy 9 phone... here is the actual answer:

 

You need to download a special Samsung version of the Rush App... and that is available only on the Samsung store, not on the Google Play store. Simple, and this solves it. I'm suprised that the Adobe employees do not provide this answer.

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New Here ,
May 16, 2021 May 16, 2021

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I had the same problem on Windows 10, followed Kartika's instructions, and it worked for me. 

 

I wasn't sure by what Kartika meant in saying "delete preferences from documents folder", so I just deleted the entire "Adobe Rush" folder in "Documents > Adobe" folder.  DO NOT DO WHAT I DID if you have any files/projects you want to keep, as the above action might blow things away, I dunno. I was starting from zero so it seemed reasonable in my situation. 

 

Also for what it's worth: I didn't need to restart my computer, it just worked after I completed all the preceding steps. 

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Adobe Employee ,
May 19, 2021 May 19, 2021

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Rexjak,

I see Preferences in the Profile-<username> folder on my Mac. Should be the same for PC. Sorry you missed the important piece there. I'll let Kartika know.

 

Thanks,
Kevin

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New Here ,
May 19, 2021 May 19, 2021

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Update: after I tried to start a new project, Rush hangs again.  I'm giving up on this and just going to subscribe to Premiere...

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New Here ,
May 19, 2021 May 19, 2021

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Update: after I tried to start a new project, Rush hangs again.  I'm giving up on this and just going to subscribe to Premiere...

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