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Essence of Mohana
Essence of Mohana
Participating Frequently
May 19, 2021
Question

Premiere rush video freezes after export

  • May 19, 2021
  • 3 replies
  • 547 views

So i shot my video on my galaxy note 8, its about 23 minutes long with audio, transitions, and effects added. While editing there was no problems. After the videos export with a file size of 1.30G in 1080 30fps. The ending of my video by the 20 min mark completely freezes but the audio just keeps going i clear cache, sign in n out the typical troubleshooting methods no change. Am not sure if the file size or length of video is the problem but i did notice that once the video finished rendering it only renders up to 20:53 minutes but when i checked my gallery in my phone the file length says 23 minutes.. please help. 

 

Note: i have also tried the desktop version is does the sane thing idk what to do anymore. Is there like a file size limit adobe rush cant handle on mobile if so inform us. Because i do have other video that i edit but there are smaller in size compare to this one they are like 2min or 4 minutes long. They export with no problems. 

      This topic has been closed for replies.

      3 replies

      N
      Nicholas24433448twxz
      Participant
      May 13, 2022

      I am experiencing the exact same thing... even the time stamp is identical 20:53. Really a bummer as I bought this because my web based editor stopped working. Now my vlog is multiple days behind.

      J
      Joanie26908857lwlg
      Participant
      November 1, 2022

      OMG I get the same thing at 20.21!!!

      I tried exporting multiple time, duplicating the video, nothing works.  The exported version the video just freezes but the audio continues.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      May 19, 2021

      EofM,

      Sorry for the performance issues on your phone. Sometimes phones do not have the resources to handle long timelines with heavy graphics and titles. For that, you'd move your project onto a desktop computer where, potentially, you'd have more power on your hands. However, it sounds like your desktop computer might also have performance shortcomings, or its GPU drivers might be outdated, so I would like to find out its specs to offer you some advice. Is the video shot in 4K or in 1080p? Can you assist with more info on your computer and its components?

       

      Thanks,
      Kevin 

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Essence of Mohana
      Essence of MohanaAuthor
      Participating Frequently
      May 20, 2021

      The video is shot in 1080p not sure about my computer graphics will get back to you on that. 

      LinSims
      Community Expert
      LinSimsCommunity Expert
      Community Expert
      May 19, 2021

      Let me move this to the Premiere Rush forum for you, which is the appropriate forum for your question.

      The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

      Essence of Mohana
      Essence of MohanaAuthor
      Participating Frequently
      May 19, 2021

      I didnt see an option to do that all it said was post, sorry. 

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