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danielkingery
Participant
August 11, 2020
Answered

Premiere Rush won't properly load on new MacBook Pro

  • August 11, 2020
  • 1 reply
  • 3857 views

Hi, I'm running Premiere Rush for the first time on a brand new MacBook Pro running Catalina 10.15.5. Rush will not load. A blue wheel just keeps spinning endlessly instead. Premiere Rush is up to date. I have tried multiple times. Please help!

Thank you!

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Hi @pasolint,

    I read your message and it appears you can't install Premiere Rush on your Mac. I have the application installed on my Mac without issue. What happens after you install the application from the Creative Cloud desktop application? Any info you can share, such as the model of Mac and version of macOS? Sorry for the problem.

     

    Thanks,
    Kevin

    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    August 11, 2020

    Hi Daniel!

    We're sorry for the trouble you're having with Premiere Rush. Let us know if the suggestions mentioned here help: https://community.adobe.com/t5/premiere-rush/premiere-rush-stuck-on-load/m-p/11341173?page=1#M6145

     

    We'll wait for the results.

    Thanks,

    Kartika

     

    J
    jonathanj3081834
    Participating Frequently
    December 9, 2020

    So recently I downloaded Premiere Rush on my mac so I could continue a project I was working on my phone. I downloaded it and purchased the $10 a month fee to increase storage and such. The problem is the following:

    Basically, whenever I try to open the app, I get stuck on a welcome screen with the loading beach ball cursor. Whenever I press and hold the app on the dock the message "not responding" will appear.

    I try to force quit the app and reopen it but that doesn't work. I've tried clearing the cache, logging out of creative cloud, and restarting my mac. Nothing is working. Anything will help, thanks guys.

    I had Mac Os Catalina and it didn't work and now it won't work on Mac Os Big Sur either.

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