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Rush got stuck at preparing media (mac)

New Here ,
Sep 13, 2019

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Hi,

 

New user to Premiere Rush, never successfully got it running.

I always stuck at the "preparing media",  the loading bar never shows progress. And when I click "cancel", it fully stucks and I had to force leave.

 

Newest MacBook Pro......

 

Model Name: MacBook Pro

  Model Identifier: MacBookPro15,2

  Processor Name: Intel Core i5

  Processor Speed: 2,4 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 6 MB

  Hyper-Threading Technology: Enabled

  Memory: 8 GB

 

 

I have read other post about this, but never found real solutions.

Look for help !

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Crash, Freeze or hang

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Rush got stuck at preparing media (mac)

New Here ,
Sep 13, 2019

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Hi,

 

New user to Premiere Rush, never successfully got it running.

I always stuck at the "preparing media",  the loading bar never shows progress. And when I click "cancel", it fully stucks and I had to force leave.

 

Newest MacBook Pro......

 

Model Name: MacBook Pro

  Model Identifier: MacBookPro15,2

  Processor Name: Intel Core i5

  Processor Speed: 2,4 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 6 MB

  Hyper-Threading Technology: Enabled

  Memory: 8 GB

 

 

I have read other post about this, but never found real solutions.

Look for help !

TOPICS
Crash, Freeze or hang

Views

820

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Sep 13, 2019 0
Adobe Employee ,
Sep 13, 2019

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Hi Tingscat, 

 

Looks like you've been reading a bit but if you haven't come across this solution please try it out. 

  1. Close Rush 
  2. Sign out of the Creative Cloud app 
  3. Launch Rush 
  4. When prompted, sign in to the Creative Cloud app 

 

Hope this does the trick! If not, please let us know. 

 

Peter

 

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Sep 13, 2019 0
New Here ,
Sep 15, 2019

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Hi Peter, unfortunately it doesn't work....

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Sep 15, 2019 0
Adobe Employee ,
Sep 16, 2019

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Bummer! Sorry, this is happening. Can you please do the following

 

To gather a “Sample Process” if you’re running OS X:

  1. Launch the “Activity Monitor” application
  2. Select Rush (while it's not responding)
  3. Once Rush is selected, click the “Sample Process” button at the top and a new window will 
  4. Choose the Save.. button and select a location to which you wish to save the Sample Process
  5. You can now share the Sample Process with us

 

Also, getting your logs would be helpful. You can access those here: 

~/Library/Application Support/Adobe/Common/Team Projects Local Hub

 

Last question, how much disk space and CC space do you have available? 

 

Thanks again!

 

Peter

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Sep 16, 2019 0
New Here ,
Sep 18, 2019

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Hi Peter, how should I share the sample process file to you ?

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Sep 18, 2019 0
Adobe Employee ,
Sep 18, 2019

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Hi! Any method that works for you. Creative Cloud, Dropbox, Wetransfer, etc or email me at pgaraway at adobe .com

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Sep 18, 2019 0
New Here ,
Sep 18, 2019

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Sep 18, 2019 0
Adobe Employee ,
Sep 18, 2019

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Thank you! Are you also able to provide the logs from here: 

~/Library/Application Support/Adobe/Common/Team Projects Local Hub

Thanks again! Hope to understand what's going on soon. Appreciate your time. 

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Sep 18, 2019 0
New Here ,
Sep 18, 2019

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Hi I cannot find the log base on this path .....

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Sep 18, 2019 0
New Here ,
Sep 20, 2019

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https://we.tl/t-L25sRBT9oc this is what I found if I try this path

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Sep 20, 2019 0
Adobe Employee ,
Sep 23, 2019

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That's odd. I'm going to DM you some other suggestions. Thanks.

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Sep 23, 2019 0