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ChrisH_Photo
Participant
October 16, 2018
Answered

Rush wont start. Hangs on prparing screen

  • October 16, 2018
  • 5 replies
  • 7000 views

The software hangs on the 'preparing projects' screen. If I press cancel, I can then start a new project and select videos to edit, but when I try to edit the project it hangs again.

I have removed and reinstalled and also tried two graphics cards.

      This topic has been closed for replies.
      Correct answer ChrisH_Photo

      Fixed. What I had to do was sign out of cc, then start the Rush program and only sign back in when the software did a cc account check and prompted me during the program start process. That solved it.

      5 replies

      R
      richardj43688297
      Participant
      November 16, 2020

      Worked for me. Thanks.

      P
      Pau1966
      Participant
      August 31, 2020

      Good solution: Solved the problem.

      Thank you very much!

      D
      Debbie5FB1
      Participant
      August 27, 2020

      This finally solved my problem.  Thank you ever so much.  

      R
      ronniO105
      Participant
      August 20, 2020

      This worked for me! Thank you!

      Mark Mapes
      Community Manager
      Mark MapesCommunity Manager
      Community Manager
      October 16, 2018

      Welcome to the Rush forum, Christopher.

      I’m more familiar with the iOS side than with the desktop versions, but I think others who have encountered this problem got past it by logging out of the Creative Cloud app and then signing back in. To sign out, click your avatar in the upper right corner of the CC app, then click “Sign out.”

        C
        ChrisH_PhotoAuthor
        Participant
        October 16, 2018

        Thanks Mark. I'm afraid that didn't solve it.

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