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the video freezes during the play

Community Beginner ,
May 31, 2019

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In last version of premiere rush (1.1.0) on windows 10, I have created a project. If I quit and reopen premiere rush and select again this project, Rush load the project, but then when I try to play it the video freezes during the play (the time count is playing and I hear the sound but the image of the video is freezing).

PS : my original video file is of 1 Go. I suspect that in a case of an heavy video file size, Premiere Rush has some difficulty to play.

With a light video file there is no problem.

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the video freezes during the play

Community Beginner ,
May 31, 2019

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In last version of premiere rush (1.1.0) on windows 10, I have created a project. If I quit and reopen premiere rush and select again this project, Rush load the project, but then when I try to play it the video freezes during the play (the time count is playing and I hear the sound but the image of the video is freezing).

PS : my original video file is of 1 Go. I suspect that in a case of an heavy video file size, Premiere Rush has some difficulty to play.

With a light video file there is no problem.

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May 31, 2019 0
Adobe Community Professional ,
May 31, 2019

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I discovered that projects I started on my phone needed to sometimes be re-synced to make sure they fully connected when I opened them on my Win 10 setup. Check the icons next to your projects' names to see which mode they're in (either a cloud or a cloud in front of a computer screen):

Be sure your internet connection is strong; you might need to wait a moment for all the assets to push to your computer.

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May 31, 2019 0
Community Beginner ,
May 31, 2019

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Hi Anissa,

You are talking about sync problem.

I think you are right, because I have noticed that for this video file of 1 Go :

- if I create a project by checking "sync with cloud" : the play is freezing for the image of the video (but I can hear the sound during the play).

- if I create a project by unchecking "sync with the cloud" : no problem, the play of the video is OK !

PS : I have a good internet connection.

It seems that Premiere rush has some difficulty to sync with a heavy video file (1Go).

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May 31, 2019 0
Adobe Community Professional ,
May 31, 2019

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Hey Pierre...

That sounds about right. I'm not familiar with 1 Go, but one project of mine had multiple video sources that needed to be pulled in, and every time I went to play it, I'd get audio but no video (at least not for an inordinate/unacceptable amount of time). Then again, this was also in an earlier release; have you had a chance to update your mobile apps and desktop CC apps?

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May 31, 2019 0
Community Beginner ,
Jun 01, 2019

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On my side, my Premiere Rush for desktop on windows 10 is up to date.

PS : For the mobile, I am not a modern man as I have no smartphone to update (but only an old mobile phone)

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Jun 01, 2019 0
Adobe Employee ,
Jun 03, 2019

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Hi pierret...

When you create a project with 'Sync with CC', proxy files will create for all the media you have added. This process is used when you want to work on your project on different system/mobile. But like you mentioned you do not use Mobile then it would be useful for you to create project without Sync With CC.

Also, proxy generation time varies for different type of media.

I hope this will help.

Thanks,

Swati

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Jun 03, 2019 0
Community Beginner ,
Jun 03, 2019

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Hi Swati,

As I don't need the sync, If I don't use the sync (sync unchecked), Premiere Rush is playing like a charm.

But I think to people that need the sync : it is awful for them to sync with an 1 Go video file !

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Jun 03, 2019 0
Community Beginner ,
Jun 05, 2019

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Hi Swati,

Edit : I have noticed the same problem for another video of more than 1 Go (1.13 Go) inside adobe Premiere Rush.

For this video, I created a project inside Premiere Rush (without Sync), I wait a moment Premiere Rush load it, but when I try to play it, I can hear the sound but the image of the video is freezing.

PS : Inside Premiere Pro, this video of 1.13 Go is working well (the play is OK).

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Jun 05, 2019 0