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A
allysonf88516085
Participant
November 12, 2019
Question

Video is messed up after exporting...

  • November 12, 2019
  • 5 replies
  • 12162 views

*This is my first video project on Rush.*

Everything looks great in the program, but when I export it elsewhere on my computer everything is all screwed up.  The audio doesn't sync up, like it's normal speed, but the video is playing too fast.  There are also clips in the video that I deleted - I split a few videos and deleted parts of them and it's as if the pieces I deleted are there instead of the pieces I kept.  But in Rush everything is normal.  Any suggestions on how to fix this?

    This topic has been closed for replies.

    5 replies

    C
    chipadd
    Participant
    July 27, 2022

    Hey Team, I tried all the suggestions, loading it into pro is the only thing that worked

    N
    NaeLuckChuck
    Participating Frequently
    May 14, 2020

    Just a follow up from me having similar issues -

     

    Customer support couldn't help me. Spent over 2 hours to no avail.

     

    I ended up going back through my clips and previously I had moved files to another folder and renamed them - upon which I went to editing and located them again to resync the files. All well was until exporting where they were speeding up and had distorted audio. Going back to the 'Resynced & relocated' clips, the audio for them was linked to the previous file names. Same files, but older file name. I deleted these clips, remade them with the new names instead of resyncing and then exported and everything was fine.

     

    Now all is well. Perhaps check your clips if you're in a similar boat?

     

    Thanks

     

    Chuck

    petergaraway
    Adobe Employee
    petergaraway
    Adobe Employee
    May 18, 2020

    Sorry, you ran into this issue, Chuck. Really appreciate you sharing your fix.

     

    All the best,

     

    Peter

    M
    motormoa
    Participant
    May 22, 2020

    Dear Adobe team,

    I am currently experiencing the same problem as stated above.

    I have been editing a video in Adobe Rush (1.5.8), and it looks fine in Adobe Rush.

    However, as I export the video, the material gets all messed up (video starts speeding, shows cut-away segments, does not align with audio ect.).

    I have tried updating Adobe Rush to 1.5.12, and I have later tried with an older version (1.5), but nothing changes.

    I have also tried to "Clear Cache" under Edit>Preferences but nothing happens when I press the button.

    I have also tried exporting while tickin the box for "pre-render sequences for playback" without any change.

    I then tried to export the project into Premiere pro and got the following message:

    "System Compability Report: Unsupported Video Driver"

    After this, I got the message that there were missing media for two clips. However, I have not re-located any of the files that I am working with.

    I have edited several videos in Rush before withoug any trouble so why does this happen now. I would appreciate a swift answer since I need to publish the video soon. Thanks in advance!

    N
    NaeLuckChuck
    Participating Frequently
    May 13, 2020

    Hi, I also have the exact same problem.

     

    Everything is fine in the project window and then when I export the video isn't where I made it and it's speed up like x2 but the audio is fine.

     

    I re-imported the effected clips to redo and all of a sudden the clips now have broken/crackly audio??

     

    Outside of rush the files play fine so I'm not sure what the problem is.

     

    I went through customer support for 2 hours and didn't get anywhere.

     

    I've fully updated my drivers, computer, everything... I tried opening the rush project in pro then exporting that way and it worked. So apparently I've to reinstall Rush which means all projects will be removed so I need to Cloud them. However the Cloud breaks my laptop completely and i have 16gb with 1tb SSD and decent graphics. It's unbearable and last time didn't even store ALL of my projects!

     

    Can't risk it now with 26 projects left to finish. Speaking with a senior member of staff tomorrow.

     

    Such a shame. I'm not happy at all.

    petergaraway
    Adobe Employee
    petergaraway
    Adobe Employee
    November 15, 2019

    Hi Allysonf,

     

    Sorry that Rush is giving you trouble. Can you please give a few more details about your setup and project?

     

    1. What version of Rush do you have installed?

    2. What device/computer and OS do you have (eg iPhone X, Windows 10, etc)?

    3. What media type do you have and what device was it captured on? 

     

    Thanks! Will try to get you up and running as soon as possible. 

     

    Peter

     

     

    A
    allysonf88516085Author
    Participant
    November 15, 2019

    Sure! 

     

    1. I just updated to the most recent version, so it's version 1.2.12.
    2. I'm working on a 2017 13-inch MacBook Air, version 10.13.6 macOS High Sierra
    3. The video footage was captured on a Canon 5d mark ii. The files are all .MOV. 

     

    Appreciate any help! Thanks.

     

    Allyson

    petergaraway
    Adobe Employee
    petergaraway
    Adobe Employee
    November 20, 2019

    Hello! Sorry for the delay. I was out sick and getting caught up. Thanks for the info. Odd that this is only happening in the exported file. There's a few things we can try. 

     

    #1 - Clear cache files 

    1. Close Rush 

    2. Navigate here:  /Users//Library/Application Support/Adobe/Common

    3. Delete these folders, Media Cache, Media Cache Files and PTX

    4. Launch Rush > Export project

     

    Does that help? If not, try the following 

     

    #2 - Clear prefs within Rush and Prepare for Playback 
    1. Open your Rush project 

    2. Go to the menu bar Premiere Rush > Preferences > Clear cache 

    3. Once the cache is cleared, go to menu Sequence > "Prepare For Playback" 

    4. You'll notice a blue progress circle (top right of screen), once the progress is complete, export again

     

    Please let us know if these solutions do or do not work. 

     

    Thanks!

     

    Peter

    H
    Harnesh
    Participant
    November 12, 2019

    Hello, I have exactly the same problem with 3 sequences of my video after export. The sound is ok but the video is speeded like three time, and one sequence shows parts that I have cut in Rush.
    I use the trial version, 1.2.8 Build 7.

    A
    allysonf88516085Author
    Participant
    November 13, 2019

    Yeah that's exactly what mine is doing, and it looks fine on the program, it's just after exporting...were you able to find a solution?

    H
    Harnesh
    Participant
    November 13, 2019

    Unfortunatly not. I tried to reload these parts, cut it outside Rush...
    This evening I will try to create mini project with the problematic video sequences in another computer, to see if the problem is from these videos or not... 

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