Command line output generation fails with "Preset name ... does not exist in the project."

[Duncan W]

Occurs in RoboHelp 2020 with both Update 3 or Update 4

Replicated using the sample project "About RoboHelp"

Replicated on both Windows 10 Pro and Windows Server 2012 R2

Occurs regardless of which preset is specified

"C:\Program Files\Adobe\Adobe RoboHelp 2020\RoboHelp.exe" --cl About_RoboHelp.rhpj -o PDF

(electron) 'allowRendererProcessReuse' is deprecated and will be removed.
Adobe (R) RoboHelp
Copyright (C) 1992-2020, Adobe Inc and its licensors. All rights reserved.

(node:41924) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead.
(node:41924) Electron: Loading non-context-aware native module in renderer: '\\?\C:\Program Files\Adobe\Adobe RoboHelp 2020\resources\app.asar.unpacked\node_modules\win-version-info\build\Release\VersionInfo.node'. This is deprecated, see https://github.com/electron/electron/issues/18397.
Preset name "PDF" does not exist in the project.

Presets are definitely present:

If the command line option -verbose is added then the message becomes:

Preset name "PDF,true" does not exist in the project.

Sometimes the following error is also seen:

[Peter Grainge]

If what is in Command Line Generation (grainge.org) does not help, and no one else posts an answer, then I think it might be best to take this one up with Support.

See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

[Duncan W]

I tried contacting support a couple of times using the email address listed on that page but they did not acknowledge or reply.

[Jeff_Coatsworth]

You tried tcssup@adobe.com and referenced this thread?

[Duncan W]

That's the address, yes.

I don't think I specifically referenced this thread, but I included all the information directly in the email.

[Peter Grainge]

Have you tried with Update 5 applied? Also sorry to ask this but you did enter the two Ss in the email? Easily missed.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

[Duncan W]

Definitely has both s's in the email address, but thanks for pointing out about Update 5 - I'll give that a try

[Barry30200353uf03]

Peter, any more recent information on this?  I just installed RH2022 and got the same problem. In my case the preset is " "Microsoft HTML Help" which is the type of output as well as the name of the preset.  I also tried a new preset that I named "CHM" with the same (bad) results.  My starting point was migrating a Classic project from RH2019, for what that's worth.  Lastly, I tried Updating RH2022 to Update 2: no better.

[Andrea22350284z4n5]

Did you ever solve this issue with Adobe support? We are seeing a similar issue on a very basic project.

[Peter Grainge]

I thought it had been fixed. Do you have Update 6 applied?

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

[Andrea22350284z4n5]

Yes, it says we're at 2020.6.76. We're getting a slightly different error returned, since ours doesn't mention PDF specifically.

 

 

[MayankGupta]

Hi All,

This seems like an issue in the relative path. Relative paths in the command line doesn't seem to work as of now.

Try giving full project path as well as full output path (if any) instead of relative paths in the command line.

Regards,

Mayank Gupta

[Peter Grainge]

I thought it had been fixed. It's not a feature I use so I can only suggest you take this up with Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Barry30200353uf03]

Thanks for the suggestion, Peter.  I did send them an email, but while waiting for a response, I realized that I had made an error crafting the command line string in my batch file.  When I fixed that (bad quotes locations), it worked fine.  Sorry to trouble you.

[Peter Grainge]

Easily done. 

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.