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Command line output generation fails with "Preset name ... does not exist in the project."

New Here ,
Apr 23, 2021 Apr 23, 2021

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Occurs in RoboHelp 2020 with both Update 3 or Update 4

Replicated using the sample project "About RoboHelp"

Replicated on both Windows 10 Pro and Windows Server 2012 R2

Occurs regardless of which preset is specified

"C:\Program Files\Adobe\Adobe RoboHelp 2020\RoboHelp.exe" --cl About_RoboHelp.rhpj -o PDF

(electron) 'allowRendererProcessReuse' is deprecated and will be removed.
Adobe (R) RoboHelp
Copyright (C) 1992-2020, Adobe Inc and its licensors. All rights reserved.

(node:41924) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead.
(node:41924) Electron: Loading non-context-aware native module in renderer: '\\?\C:\Program Files\Adobe\Adobe RoboHelp 2020\resources\app.asar.unpacked\node_modules\win-version-info\build\Release\VersionInfo.node'. This is deprecated, see https://github.com/electron/electron/issues/18397.
Preset name "PDF" does not exist in the project.

Presets are definitely present:

Duncan5CD5_1-1619198742729.png
Duncan5CD5_2-1619198781730.png

 

If the command line option -verbose is added then the message becomes:

Preset name "PDF,true" does not exist in the project.

Sometimes the following error is also seen:

Duncan5CD5_3-1619199096255.png

 

TOPICS
Output presets

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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If what is in Command Line Generation (grainge.org) does not help, and no one else posts an answer, then I think it might be best to take this one up with Support.

 

See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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New Here ,
Aug 10, 2021 Aug 10, 2021

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I tried contacting support a couple of times using the email address listed on that page but they did not acknowledge or reply.

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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You tried tcssup@adobe.com and referenced this thread?

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New Here ,
Aug 10, 2021 Aug 10, 2021

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That's the address, yes.

I don't think I specifically referenced this thread, but I included all the information directly in the email.

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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Have you tried with Update 5 applied? Also sorry to ask this but you did enter the two Ss in the email? Easily missed.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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New Here ,
Aug 10, 2021 Aug 10, 2021

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Definitely has both s's in the email address, but thanks for pointing out about Update 5 - I'll give that a try

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Resources
RoboHelp Documentation