Command line output generation fails with "Preset name ... does not exist in the project."

New Here ,
Apr 23, 2021 Apr 23, 2021

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Occurs in RoboHelp 2020 with both Update 3 or Update 4

Replicated using the sample project "About RoboHelp"

Replicated on both Windows 10 Pro and Windows Server 2012 R2

Occurs regardless of which preset is specified

"C:\Program Files\Adobe\Adobe RoboHelp 2020\RoboHelp.exe" --cl About_RoboHelp.rhpj -o PDF

(electron) 'allowRendererProcessReuse' is deprecated and will be removed.
Adobe (R) RoboHelp
Copyright (C) 1992-2020, Adobe Inc and its licensors. All rights reserved.

(node:41924) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead.
(node:41924) Electron: Loading non-context-aware native module in renderer: '\\?\C:\Program Files\Adobe\Adobe RoboHelp 2020\resources\app.asar.unpacked\node_modules\win-version-info\build\Release\VersionInfo.node'. This is deprecated, see https://github.com/electron/electron/issues/18397.
Preset name "PDF" does not exist in the project.

Presets are definitely present:

Duncan5CD5_1-1619198742729.png
Duncan5CD5_2-1619198781730.png

 

If the command line option -verbose is added then the message becomes:

Preset name "PDF,true" does not exist in the project.

Sometimes the following error is also seen:

Duncan5CD5_3-1619199096255.png

 

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Output presets

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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If what is in Command Line Generation (grainge.org) does not help, and no one else posts an answer, then I think it might be best to take this one up with Support.

 

See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

New Users: Default forum names can be changed in your Account Settings.

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New Here ,
Aug 10, 2021 Aug 10, 2021

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I tried contacting support a couple of times using the email address listed on that page but they did not acknowledge or reply.

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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You tried tcssup@adobe.com and referenced this thread?

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New Here ,
Aug 10, 2021 Aug 10, 2021

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That's the address, yes.

I don't think I specifically referenced this thread, but I included all the information directly in the email.

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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Have you tried with Update 5 applied? Also sorry to ask this but you did enter the two Ss in the email? Easily missed.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

New Users: Default forum names can be changed in your Account Settings.

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New Here ,
Aug 10, 2021 Aug 10, 2021

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Definitely has both s's in the email address, but thanks for pointing out about Update 5 - I'll give that a try

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New Here ,
Jan 03, 2022 Jan 03, 2022

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Did you ever solve this issue with Adobe support? We are seeing a similar issue on a very basic project.

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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I thought it had been fixed. Do you have Update 6 applied?

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

New Users: Default forum names can be changed in your Account Settings.

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New Here ,
Jan 03, 2022 Jan 03, 2022

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Yes, it says we're at 2020.6.76. We're getting a slightly different error returned, since ours doesn't mention PDF specifically.

RoboHelp2020 Command Line Issue.png

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Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

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LATEST

Hi All,

This seems like an issue in the relative path. Relative paths in the command line doesn't seem to work as of now.

Try giving full project path as well as full output path (if any) instead of relative paths in the command line.

Regards,

Mayank Gupta

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