Error when generating Word output in Robohelp Version 2022.5.28

[SamuelRO]

I have seen discussions about this here but no solutions. I'm wondering if anyone can advise, other than to say contact Support, as that does not seem to garner a solution either.

I have four seperate RH projects, all created by me on the same local drive on the same version of RH. For two of these projects, I am able to generate Word output without issue. But when I try to output to Word on the other two, RH snags at the "Converting mergedHTML.htm" stage and the log contains the following:

 . . . . . . .

Merging contents/microcontent/Transaction_Inquiries_Reports_and_Logs.htm...

Merging contents/microcontent/Roles.htm...

Merging contents/microcontent/Fleet_Card_Programs.htm...

Converting mergedHTML.htm

ENOENT: no such file or directory, lstat 'C:\Users\SAMUEL~1\AppData\Local\Temp\RHTMP\Word DocumentpdBiCJ\Fleet 360 Help Word Version.docx'

Failed to generate Word Document. Check log for more details.

= == == == == == == == == =

I know that the "file or directory" the error says does not exist does exist because I can watch it being created in the RHTMP folder when I genrate output. Plus, since the output generation fails, the folder is not auto-deleted and remains in the RHTMP directory even after the failure. How is RH not seeing a folder that it is creating?!?!

Does anyone here have any insight into this issue?

[Jeff_Coatsworth]

The fact that it works for 2 projects and not for 2 others seems to indicate that there's something in the "bad" projects that's tripping it up. Did you see this thread - https://community.adobe.com/t5/robohelp-discussions/enoent-no-such-file-or-directory-lstat-word-outp... ? It seems to find some overlapping CSS style commands were at fault.

[SamuelRO]

I didn't see that. Will check the source code . . .

Thanks!

[SamuelRO]

The solution suggested in the other thread was:

". . . . In a couple of my topics's source code, some lines had both inline style and a css class. When I removed the inline style, it generated without error. "

I have searched through all of the source code and found two instances of an inline style and css class in the same line. I removed them both, and still get the error.

RH is really trying my patience . . . .

[Jeff_Coatsworth]

Have you tried Peter's suggestion of the "divide & conquer" route?

[Peter Grainge]

1.  Where are these projects on your hard drive? Are they near the root rather than in Documents > My RoboHelp Projects?
2.  When you have tried @Jeff_Coatsworth solution, try Divide and Conquer. See Item 1 at https://www.grainge.org/RoboHelp_Gems/RoboHelp_Gems.htm#generating

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Amebr]

I have found that "fancy" css can trip up the word conversion.

To test if it could be something in your css file, create a blank css file and use that instead of your normal css. Everything will look wrong, but if the generation finishes, you know it's something in your css file.