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Installing RH2019 Update 11, launching Robohelp Classic is super slow first time?

Community Expert ,
Feb 05, 2020 Feb 05, 2020

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Has anyone else found, after upgrading to Update 11, that the first time Classic is launched it takes about 15 minutes to open? Subsequent launches seem to be okay.

 

(edited to clarify title)

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Community Expert ,
Feb 06, 2020 Feb 06, 2020

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I hadn't used 2019 Classic since installing Update 11. It just opened quite normally for me.


www.grainge.org

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Community Expert ,
Feb 06, 2020 Feb 06, 2020

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Thanks for checking. Might be work antivirus, but it's hidden behind an admin login so I can't actually see what's doing what on my computer.

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Advisor ,
Feb 06, 2020 Feb 06, 2020

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Hi! My experience is same as Peter. My Classic showed that the update had already been applied (after having updated new UI version). Classic opened Travel the Whirls sample just fine.

John

John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Newport, Oregon

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Community Expert ,
Feb 06, 2020 Feb 06, 2020

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Thanks John

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