Internet Explorer restricted this webpage from running scripts or ActiveX controls

[debrah76718398]

Hi guys,

When I run my help application, developped with RoboHelp 11 using Responsive HTML5 layout, I have the Ms-Internet Explorer message: 'Internet Explorer restricted this webpage from running scripts or ActiveX controls' If I click on 'Allow blocked content...', that message disappear, and everything works fine. But I want to find a way not showing this message.

Thank you for your help.

[Jeff_Coatsworth]

Have a look at this thread - Re: Robohelp 11 & 2015 html5 responsive output problem 

[debrah76718398]

Hi Jeff,

Thank you so much for your reply!!

I looked at the thread!! First I checked the update and it's saying all apps are up to date. The robohelp version that I'm using is : 11.0.4.291

Then I went through Tools > Internet Options > security > trusted sites and I added the address that is popping after running my help application and unchecked 'Required server verification (https:) for all sites in this zone' but an error pops up that is saying ' You have entered an invalid wildcard sequence' It seems my path is not acceptable, right? the path is in my C drive somewhere....

Cheers,

[Jeff_Coatsworth]

For a local c:\ drive I just use:

file://c

(that's "file" "colon" "two forward slashes" "letter c") in case it gets messed up in the forum.

[debrah76718398]

Oh Okay!!

I added file://c and generated one more time and open with IE but still the message pops up.

[Jeff_Coatsworth]

Hmm, I'm getting that warning too when I launch the sample projects in either WebHelp or Responsive HTML5 on my local folder. I wonder if IE11 has tightened things up even more. Since it's really a browser security issue, there's not too much that Adobe can do about it I suspect. Is your help locally installed "in real life?"

[Peter Grainge]

There is an IE setting to allow Active X to run. No good for end users

unless you control their PCs. Solves problem for authors.

[debrah76718398]

Hi Peter, Are you talking about ActiveX Filtering in Tools?

[debrah76718398]

Yes it's installed locally in clients' machines. Is it true that the error will pop up unless the content is rendered from a server?

[Jeff_Coatsworth]

It's a warning, not an error - it's Microsoft trying to protect you from local html files - it has to be coming from a web server to not appear. Our help is installed on our client's server (in a folder) and they get it happening too.

[debrah76718398]

You are right it's warning not error! Okay I just want to make sure that there is no way to disappear this warning with responsive html5 output when it is locally installed.

Thanks Jeff!!

[Peter Grainge · Accepted solution]

@Jeff Your client should not see the message if the help is on a web server. If they do, it suggests to me the server is a file server. Different configuration.

@debra Go to Internet Options > Advanced Tab and scroll down to security. Tick Allow Active Content to run in files on My Computer. Your clients should only see the warning if the help is anywhere but a web server. On a web server, they should not see it.

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See www.grainge.org for RoboHelp and Authoring information

@petergrainge

[debrah76718398]

Peter thank you so much! You actually solve my issue in a way that I can add this setting to our software installation guide so that clients can set it while they are installing the software.

[Jeff_Coatsworth]

@Peter – yes, it’s a LAN server, so browsers all consider it the same as your C:\ drive

@debrah – I don’t know about your clients, but mine get really cranky when we tell them to relax their security – much easier to tell them to continue to click the “Allow” button

[debrah76718398]

It's true, but they always complain about this warning, we are gonna go ahead and give this solution to them and wait for  feedbacks

[Peter Grainge]

So tell them to put the help on a web server if they can.