One-Trust Cookies banner script gives strange result.

[Angelikas]

Hi,

I added One-Trust script for cookies banner and the output gives some unexpected results.

Main page doen't display the content and in topics there is additional content.

This is the script:

<!-- OneTrust Cookies Consent Notice start for help.english.com -->
<script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="a5bb5a1c-e336-40f5-9902-2413499c0da8"></script>
<script type="text/javascript">
//<![CDATA[
function OptanonWrapper() {}
//]]>
</script>
<!-- OneTrust Cookies Consent Notice end for help.english.com -->

Did anyone have a similar issue? Do you see any obvious mistake in the script?

[Peter Grainge]

I don't know if it is the same issue and I certainly cannot comment on the script. However, I had a similar issue with a script I was given to inject into some topics. I went to the people who provided the script and told them it was not working in topics that were HTML5 and CSS3 compliant.

They provided a different script. Perhaps you could go back to where you got your script?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Angelikas]

OK, thank you Peter, I will 🙂

[Angelikas]

Hi @Peter Grainge,

Along the issue with cookies banner from One-Trust vendor, my website started to not respond - blank homepage, with skin background only.

After removing the cookies banner completely - this issue remained. One-Trust returned to me that the issue was now on their side. Only when I turned off the GDPR option - website started to work, url: help.english.com

Wondering what can be the reason and how to make GDPR on again, as it is legal a requirement, and then I will need to implement cookies banner again. I found also that GDPR should be activated to have the cookies banner working, is that right?

[Angelikas]

correction - One-Trust returned to me that the issue was not on their side.

[Peter Grainge]

I don't know for sure about needing GDPR for cookies but I would expect it is required.

Turn it on in the skin editor.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Angelikas]

Thanks @Peter Grainge yes, I know how to turn it on. The problem is that when it is on, the home page is empty.

[Peter Grainge]

Sorry, I misunderstood. I think you will have to take that up with Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

The only other suggestion is try a new skin to see if all the changes you have made are causing an issue.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.