Popup from 2017 to 2022

[christele15]

Good afternoon all, 

During our migration I run into yet another issue. It seems that the pop up in 2017 were using  onclick script but in 2022 it is using data-rhwidget therefore all my pops are broken and we have 3200 topics with popups how can I fix this 😞 

Thank you 

christele

[Jeff_Coatsworth]

Can you do a find & replace to change them? Never really used any pop up stuff before.

[christele15]

Oh lord I really hope there is a better solution ... I do not know why they decided to have popup instead of new window but there are so many and it will not be a straight find and replace... This migration has been quite painful ...

[Peter Grainge]

The popups should have been converted as part of the upgrade process. The fact you say the process has been painful makes it look like maybe something more fundamental has gone wrong in the upgrade. What sorts of issues have you faced other than this one?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[christele15]

We had  issues with the source control which was fixed when we updated the Netskope configuration. We are now having to check in files 3 times for images and I have this issue with popups. see code below:

RH 2022 <p><a data-rhwidget="HyperlinkPopover" href="001.htm">001</a></p>
RH 2017 <p class="TableText"><a class="BSSCPopup" data-rhwidget="HyperlinkPopover" href="001.htm" id="a1" onclick="BSSCPopup(&#39;001.htm&#39;);return false" onmouseover="if (parseInt(navigator.appVersion) &gt;= 4 &amp;&amp; typeof(BSPSPopupOnMouseOver) == &#39;function&#39;) BSPSPopupOnMouseOver(event)">001</a></p>

Thank you 

Christele

[christele15]

Good afternoon, 

After further testing it seemed that only those which must have not being properly migrated to 2017 were the issues. I had to query all and manually update each 😞 

Thank you 

christele

[Peter Grainge]

Migrated TO 2017?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[christele15]

Yes , all my projects went through several RH  migrations and it seem that in 2006 they were not migrated properly  or testing properly and running into codes which dates back to 2006 based on my research which do not migrate well in RH 2022. 

[Peter Grainge]

I think that includes RoboHelp 8 which had a major bug that messed up the code.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Peter Grainge]

On the source control one that doesn't sound right. I think you created a thread for that and I would have expected the replies to include going to Adobe Support. 

I think I would also take this one to them as this has not been a general problem. I assume you did use the Upgrade in 2022 rather than import the topics?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Christine301653386cjz]

Hello.  I'm not sure if I should start a new topic or if this one is similar enough.  My company is looking to upgrade from 2017 to 2022, and the text only popups don't seem to be working when the 2017 project is upgraded. 

Right now we are doing initial testing and unfortunately I don't have access to 2022 on my PC - it's only on the machine of someone in our IT department, so I can't get screen prints until I can get access to that machine again.  But I'd like to at least try to get some information if anyone has it, and can describe what happens.  When previewing a topic, when I click on the popup, it appears to open a new RoboHelp window where I could open or create a new project (doesn't display the popup at all), which is very strange behavior. 

In author mode, I can't seem to find where I would insert a new text only popup.  Do text only popups still exist in RoboHelp 2022?  And if so, is there a reason they wouldn't work when upgrading the project?  If not, is there a feature similar to text only popups in 2022?  It's functionality that we use a lot.

thanks!

Chris

[Jeff_Coatsworth]

Make sure that your RH2022 is updated with the last patch (#2 as of May 2023) & then try the upgrade again to test.

[Christine301653386cjz]

Hello!  I got a reply which says that we have this:

Which is really small, but here it is typed out:

Package Name: RoboHelp 2022.2.0

Platform: Windows (64-bit)

Apps: 1

Language: English

Activation: Named

Created on: Apr 17, 2023

Status: Up to date

Would that be the patch #2 or is there something even newer from May?

Thanks!

Chris

[Jeff_Coatsworth]

@Christine301653386cjz - that looks like a licensing page - you should be able to check your version from within RH2022 by using the Help > About menu.

[Peter Grainge]

@christele15 Are your popups text only popups or regular popups? I have just been reminded that text only popups don't come through in New UI projects.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[christele15]

Good evening Peter, I was assigned 8 more updates but will get back to you by tomorrow, I have not gotten the time to test further but I know that there are 2 topics both includes text pop up but one does not work and one does ... 

Thank you 

Christele

[Peter Grainge]

@Christine301653386cjz 

When previewing a topic, when I click on the popup, it appears to open a new RoboHelp window where I could open or create a new project (doesn't display the popup at all), which is very strange behavior. 

Does this happen if you create a new popup?

What happens if you generate the project and click on a popup that has the problem you describe?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Christine301653386cjz]

I couldn't find how to create a new text only popup - do you know where that option is located?

I'll have to get access again to see how the existing popups looks in Webhelp; I'm pretty sure it didn't appear but will have to check that again.

[Peter Grainge]

Text only popups were dropped in the new UI versions. I will see if I can find out why. 

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Christine301653386cjz]

Thank you.  It doesn't seem reasonable that they would remove a feature without saying anything about it or providing some workarounds.  We have a lot of text only popups in our projects.  Hopefully they will consider restoring that feature (and converting existing text only popups when projects are upgraded), though I imagine if they do, it would take some time.

[Peter Grainge]

RoboHelp is now HTML5 and CSS3 compliant and I think it is related to that. I have asked Adobe for more information. What's bothering me here is we are now three versions into the new UI and it hasn't been an issue. 

I will follow up when I can. 

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Peter Grainge]

@christele15 You haven't come back to say what type of popups are broken. If it is text only, then see the answer to Christine here.

@Christine301653386cjz It seems that the reasons for dropping text only popups are lost in the mists of time. I think Adobe are willing to revisit this so please create a feature request. Please follow this link to report bugs or request new features. https://tracker.adobe.com. Post the link to your bug report / feature request in this thread and others can vote for it. The more people who do so, the higher it gets prioritised.

I realise that will not help you in the short term but there's nothing more I can do. Maybe your developers can home brew something or you can find something on the internet?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Christine301653386cjz]

Hi Peter.  Thanks very much for your help with this.  I haven't submitted a feature request before; does it matter what Component I select?  I would assume Application would be the one, but maybe it should be RH?  Also, I don't see RH2022 as an option in the Version drop-down.  Could I select a 2020 version and then just note that I'm requesting it for 2022 and any future versions?  Or is the 2022 version called BlueJay (which is an option)?

For my purposes, I could continue using RoboHelp 2017 for a while longer until we see what happens with the feature request; it's been working well and I think we're just upgrading to not get too far behind.  If the request is rejected (or our IT department says no to keeping 2017 longer), I suppose the workaround would be to change all of the text-only popups to auto-sizing popups?  That would be time consuming (and irritating as the auto-sizing popups are each their own file), but I believe that would work and to the end user, the functionality would be the same.  

[Amebr]

While I'm not Peter, I thought I'd pop in and say that when creating an item I just pick the first thing that doesn't seem completely irrelevant and (snarkily) state in the description that the correct version isn't in the list. 😛 (BlueJay I seem to remember was a codename from about 100 years ago before Adobe even owned the product 😄 )

[Christine301653386cjz]

One more question - are there any versions of RoboHelp after the 2017 version that still have the text-only popups?  IT is asking if we could upgrade to a slightly newer version than 2017 but hold off for a (potential) fix to the popup issue before going to 2022.