RH 2020.8.34 - Unable to connect to salesforce

[Tejas29291213dawy]

I am following the steps mentioned in article: https://helpx.adobe.com/in/robohelp/using/publish-salesforce.html
Using my RH I am able to create a profile, log in to SF, and even on the SF backend the admin could confirm that I am able to login via RH.

However, for some reason the highlighted details are not getting populated:

Any idea what may be failing? Is there any specific access needed? I have the knowledge manager access on SF side.

[Jeff_Coatsworth]

Not many SF people on the forum - you probably need to talk to the RH folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

[Amebr]

Do note that the help is wrong, although I can't provide the actual correct help. All I know is that setting up accounts has nothing to do with Salesforce Knowledge. You could confirm you have set up record types, etc in Knowledge and you have applied the proper permissions to view and edit them. And make sure Knowledge is turned on for the org (I assume this is done but doesn't hurt to double-check.)

Here is the bug I logged and the status appears to be in test, so hopefully further details will be provided soon.

https://tracker.adobe.com/#/view/RH-8580

[Tejas29291213dawy]

Thanks @Amebr for the ticket. I voted for it.

[JoeJitsu]

I am running into this same issue...did you ever resolve this?

[Tejas29291213dawy]

No @JoeJitsu , unfortunately still facing the same issue. RH latest update did not help. Surprisingly, the UAT instance of SF somehow works. Checked every setting with the SF admin on the Prod setup, but no luck. The support team is unable to help much. They did provide very detailed steps, which was great.

Also, there is no way to bypass the above highlighted fields and still publish. Do share anything you are able to figure out.

[Peter Grainge]

@JoeJitsu It might still be worth trying Support. Maybe they have found out more since or maybe someone new on the case.

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