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RH 2020.8.34 - Unable to connect to salesforce

Community Beginner ,
May 14, 2024 May 14, 2024

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I am following the steps mentioned in article: https://helpx.adobe.com/in/robohelp/using/publish-salesforce.html
Using my RH I am able to create a profile, log in to SF, and even on the SF backend the admin could confirm that I am able to login via RH.

However, for some reason the highlighted details are not getting populated:

Tejas29291213dawy_0-1715682381971.png

Any idea what may be failing? Is there any specific access needed? I have the knowledge manager access on SF side.

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Community Expert ,
May 14, 2024 May 14, 2024

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Not many SF people on the forum - you probably need to talk to the RH folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

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Community Expert ,
May 22, 2024 May 22, 2024

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Do note that the help is wrong, although I can't provide the actual correct help. All I know is that setting up accounts has nothing to do with Salesforce Knowledge. You could confirm you have set up record types, etc in Knowledge and you have applied the proper permissions to view and edit them. And make sure Knowledge is turned on for the org (I assume this is done but doesn't hurt to double-check.)

 

Here is the bug I logged and the status appears to be in test, so hopefully further details will be provided soon.

https://tracker.adobe.com/#/view/RH-8580

 

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Community Beginner ,
May 22, 2024 May 22, 2024

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Thanks @Amebr for the ticket. I voted for it.

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