rh-render-process-gone log message with RoboHelp2022

[hotdocs29690230vl18]

I have installed RoboHelp 2022 on a self-hosted build agent in Azure, running Windows10. When trying to run the .exe file from an Azure DevOps pipeline, I found that I was getting the error 'rh-render-process-gone' more often than not. I then tried running RoboHelp.exe from the command line on the build agent and also got this error on occasion. I can find very little regarding this message, is there any way to find out what is causing this?

[Jeff_Coatsworth]

First, I'd make sure you've got the last patch installed (#2 at May 2023) - then check to see if it's happening still. If so, your best bet is to contact the RH folks directly - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

[Barry30200353uf03]

Just wondering if you ever got resolution on this.  I have the same problem.  Bottom line: running/invoking the command line call to Robohelp.exe does not work reliably whether from a Windows (10) command prompt or from a batch file.

[hotdocs29690230vl18]

Hi, no I have recieved no reply from Adobe using the email tcssup@adobe.com suggested above, I'm afraid.

[Barry30200353uf03]

Thanks for responding.  Please see another post I just made below.

[hotdocs29690230vl18]

No problem. Having read your post below, I've also received a similar email response from Adobe. If I hear anything back that may help I'll post here too.

[Jeff_Coatsworth]

A quick scan of other posts reveals that it appears that there still exists a bug in the command line generation for RH2022. Looks like it had gotten fixed in RH2020.5 and then broke after that.

[Barry30200353uf03]

Thanks for the additional information; for a while, I thought I was hallucinating.   For what it's worth, on your and other's suggestions, I sent an email to tcssup and received a reply this morning effectively saying they'll look into it.  If and when I receive something meaningful, I'll post the information.

[Peter Grainge]

@Jeff_Coatsworth if Batch compile spotty in RH 2020v3 - Adobe Support Community - 11761408 is what you are referring to, I believe the fix should be in the next update but I have no date for that.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[hotdocs29690230vl18]

We still have this issue. Any updates Adobe Support Team?

[Peter Grainge]

The folks here are users like yourself. For this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Jeff_Coatsworth]

What version have you patched up to now?

[WoutJacobs]

I can confirm the RH commandline tool is (still) not very reliable. My experiences with trying to publish from commandline/batch were rather frustrating.

What I've found:

• Adding a log file parameter -l heavily increases the chances of a rh-render-process-gone
• Task killing Robohelp.exe repeatedly helps to some extent.

[Peter Grainge]

@WoutJacobs That is something you need to post as a bug. Please follow this link to report bugs or request new features. https://tracker.adobe.com. Post the link to your bug report / feature request in this thread and others can vote for it. The more people who do so, the higher it gets prioritised.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.