RH2020: Generating Output Hangs RoboHelp

Explorer ,
Aug 14, 2020 Aug 14, 2020

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I upgraded from RH2019 (Re-imagined) to RH 2020.0.156 and I can no longer generate my HTML5 output. Selecting Generate in any of my output presets causes the RH screen to go completely white and hang. From that state, while I can still see the menus, selecting Help | Restart RoboHelp does nothing. Ditto for clicking the X icon. I have to close it through the Taskbar or Task Manager.

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Output presets

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correct answers 1 Correct answer

Adobe Community Professional , Aug 14, 2020 Aug 14, 2020

Try creating a new (not copied) preset & see how that behaves.

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Explorer ,
Aug 20, 2020 Aug 20, 2020

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Well, I don't know whether it was removing the space between 1 and RoboHelp that did it or me fixing some broken links I didn't know I had, but everything is generating just fine now. Fingers crossed it stays that way.

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Adobe Community Professional ,
Aug 20, 2020 Aug 20, 2020

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My money is on broken links but with those fixed it's easy to prove it by putting some spaces back in.

 

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Adobe Community Professional ,
Aug 20, 2020 Aug 20, 2020

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Were you generating to a folder with spaces? That shouldn't matter either but worth testing.

 

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Explorer ,
Aug 20, 2020 Aug 20, 2020

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Nope. Nowhere in those folder names were there spaces. 

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