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Inspiring
August 14, 2020
Answered

RH2020: Generating Output Hangs RoboHelp

  • August 14, 2020
  • 26 replies
  • 1164 views

I upgraded from RH2019 (Re-imagined) to RH 2020.0.156 and I can no longer generate my HTML5 output. Selecting Generate in any of my output presets causes the RH screen to go completely white and hang. From that state, while I can still see the menus, selecting Help | Restart RoboHelp does nothing. Ditto for clicking the X icon. I have to close it through the Taskbar or Task Manager.

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Correct answer Jeff_Coatsworth

Try creating a new (not copied) preset & see how that behaves.

26 replies

Inspiring
August 20, 2020

Nope. Nowhere in those folder names were there spaces. 

Peter Grainge
Community Expert
August 20, 2020

Were you generating to a folder with spaces? That shouldn't matter either but worth testing.

 

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Peter Grainge
Community Expert
August 20, 2020

My money is on broken links but with those fixed it's easy to prove it by putting some spaces back in.

 

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Inspiring
August 20, 2020

Well, I don't know whether it was removing the space between 1 and RoboHelp that did it or me fixing some broken links I didn't know I had, but everything is generating just fine now. Fingers crossed it stays that way.

Peter Grainge
Community Expert
August 20, 2020

I'm not at my pc right now but if that is the folder with the RHPJ in it, I don't think so. No harm in putting it beyond doubt though.

 

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Inspiring
August 20, 2020

So 1 RoboHelp and InformaCast Fusion_rh2019 don't matter for spaces in folder names, but anything under that does? There are no spaces in any of those sub-folders. Peter, in the project I sent you, Adv CUCM goes to the output path of C:\1RoboHelp\OutputPaths\AdvCUCM and publishes to C:\1RoboHelp\manual-cm

Peter Grainge
Community Expert
August 20, 2020

The folder that contains your project doesn't matter as everything is within that. What matters is files and folders in the project, Rh doesn't allow spaces there and the folder you output to.

 

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Inspiring
August 20, 2020

I'm confused. Jeff pointed out that 1 RoboHelp might possibly be the problem. That's the folder my project is within: C:\1RoboHelp\InformaCast Fusion_rh2019\InformaCast Fusion.rhpj. My output paths are in C:\1 RoboHelp\OutputPaths (and those sub-folders don't have spaces). So, should I remove the space between 1 and RoboHelp as well as InformaCast Fusion_rh2019?

Peter Grainge
Community Expert
August 20, 2020

The issue is not within the project as it generates for me. As Jeff has pointed out, look at where you are generating to.

 

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Inspiring
August 20, 2020

😞

I also checked with IT and they said nothing had changed recently with anti-virus stuff.

So, I guess I remove some spaces from some folders and try again.