Questions

I am converting projects from RoboHelp 2017 to RH2022, using the "Upgrade RoboHelp Classic Project" option. In one project, the error "Upgrade project failed" appears, and when I click "View log," I get an empty screen.I found a similar problem described on the Adobe website, but its answer didn’t seem relevant to my situation.Now what? 

As noted in my question, screenshots have disappeared from my online output of RH2017 (Webhelp), as well as some topics. The Word and PDF versions are fine, but when I checked the HTML, I saw this:<style type="text/css">/*<![CDATA[*/A:visited {    color: #800080;}A:link {    color: #0000ff;}/*]]>*/</style></head>Any ideas?Thank you,Lon

I’ve gone into great detail to ensure that all fonts everywhere are coded for the correct color. Never had a situation like this before. No matter what I do, fonts are goofball. Like this: 

Upgraded to 2026.03.13 yesterday to see if it fixed previous issues.Failing to hide conditioned text: FixedExact search retuning double results: Not fixedThis morning in the process of publishing a help file I found a new issue that I have confirmed in 3 different documents on two different projects that was not an issue before 2026.03.13.The issue is this: I am getting an extra page at the end of my PDF documents. It is a blank page formatted using the common layout.It appears after my back matter.I have deleted my backmatter and it was still there. I deleted all the articles and it was still there. Even with the only thing in my document being my TOC in my front matter, I have a blank page added to the end of the document that is formatted using common layout.Here is what the extra page looks like: Here is the TOC for that and you can see there are no common pages included. It is front matter with TOC and empty backmatter. I have tried this with multiple PDF outputs on one project an

I had a project created using RH2019 classic version similar to webhelp, and have migrated it to the 2022 version, but have not been able to create an output similar to 2019 version. What is the best way be which I can replicate the RH2019 output screen profile in RH2022 so that my output folder packages remains the same.Also I'm unable to find the show hide toc navigation bar which was previously present. How do I customize the preset so that my functionalities remains same as the older version. Also, is there a plan to introduce the older webhelp traditional skin output preset in the upcoming releases of Adobe Robohelp 2022. 

Hi All,I am just testing the most current version 2026.03.13It seems, that an empty page is added at the end of PDF creation. This happens with my project as well as with the sample project About Robohelp. I couldn’t find any setting that would cause this. Any ideas? Can anyone confirm this behavior?Best regardsKarin

Just downloaded the release - and once again, struggling to find release notes. How hard is it to actually provide release notes when you release a product?

Guidance Needed on Adding ALT Text for WCAG 2.1 Compliance in Responsive HTML5 Output (RoboHelp 2026.03.13) Hi everyone,I’m currently working on improving the accessibility compliance of our documentation generated using Adobe RoboHelp (Version 2026.03.13).We have a significant amount of legacy content created over several years, and we’ve identified that many images across topics do not have ALT text defined. This is a concern from an accessibility standpoint, as it does not meet the requirements of World Wide Web Consortium WCAG 2.1 guidelines, particularly under text alternatives.Looking for guidance on the following:Best approach to remediation: What is the most efficient way to add ALT text to a large number of existing images? Are there any bulk editing options, scripts, or workflows within RoboHelp that can help streamline this process? Responsive HTML5 Output Compliance: We are using the Responsive HTML5 preset for publishing. Does this output type support WCAG 2.1 complianc

Upon updating to Adobe Robohelp 2026.01.11 version, the system is no longer applying my conditional build expressions. The condition tags still exist in the project. They still show up in the UI’s author view.  If I use the UI’s Output view and look at the output presets, I can still see the condition expressions. Everything looks as expected.If I use the UI’s preview mode and select either condition tags or condition expressions and then select appropriate options for either selection, the system no longer displays the expected content.If I generate the output (and this is where I noticed the issue), my output includes ALL content, not observing any condition tags.Is anyone else experiencing this?Is there a way for me to roll back this update? I need to publish updates, but I can’t if I am publishing everything when I need to be generating six different versions of the online help.

Is anyone else having issues with snippets in the 2026.01 update?The first instance of any snippet I add to a topic appears normally, but if I add a second instance of that same snippet anywhere within the topic, it displays as an empty blue box in the topic and is not included at all in the output.If I add a second instance of a snippet somewhere in a topic before the original one that displayed fine, the new snippet now displays okay, but the one that used to work (but is now further down in the topic than the new one) disappears. 

Version 2020.8.34Nous voulons traduire notre projet en anglais, et nous avons créé le fichier de traduction, exporté la notice en fichiers .XLF et envoyé à un traducteur. Mais lorsque nous voulons réimporter, les fichiers .XLF ne sont pas reconnus/détectés par RH, même si on ajoute le fichier de mappage. Nous avons essayé de recréer le fichier de traduction, ça ne marche pas plus. 

Hello,We are working on upgrading to RH2022 from RH2020. We have 50+ outputs, mostly PDFs, to generate from each of three projects, and a few from a fourth project. We have been using TCCLE to run the generation bat file, but unfortunately, this is not working with the newest version of RoboHelp, 2022.5. They don’t seem to work together.I have seen references here to larger projects with greater numbers of outputs and I am hoping someone may have some suggestions for a scripting vehicle(?) that will help us get RH2022 to generate all my outputs reliably. I appreciate any suggestions and feedback that you are willing to share.Thank you.

Frameless Right panel Mini TOC is working in projects that I haven’t migrated yet to the new version, but every single plan including the About RoboHelp Sample project that I have published on our server are throwing the 404 not found error. 

How do I customize the knowledge base output preset (RoboHelp 2022), so that the TOC for my project appears like the left menu pane of the image attached below, that will help me in easy access for moving from one topic to another. 

hello, i have challenge, nearly completed.I migrated a merged CHM project to merged frameless (with insistance of Peter :-))Everything is OK. happybutis true there is no tool in Robohelp to replace an external link to a chm to a project/contents/pagename.htm?I had to work around using a powershell script. and our IT guy’s didn’t trust my intensions. a lot  of safety barriers (signed is not possible). But I managed with a work around.so all htm files containing an external reference to a chm file have been modified. replacingnameProject.chm://topicname.htmreplaced byRhpj:nameproject/contents/topicname.htmAnd here is my question. those htm’s are all modified externally.I opened up my subprojects and compiled to frameless output. I get a warning list on all modified htm files: warning : Skipped copying external file "C:/RH/613/nl/output/mergedProjects/Gebruikerstabellen/Gebruikerstabellen.htm"it’s warning. But the page acts right, and send the user to the neighbourg sub project (instead o

This problem popped up out of nowhere; all I did was update a screenshot. Now, every time I try to generate Printed Documentation, I get this:Do I need to update my updated screenshot? Thanks for any help anyone can offerLon

Hi everybody, I am creating a new webhelp with Robohelp 2022.6.34 for an online database but i am using PDF output too during trainings. I created some topics, generating web ouput and everything fine (until now) but when i tried PDF output, i realize every topic name do not appear.In the topic layout (“disposition de rubrique” in french screenshot), title is displayed thanks to a field :<body>  <div data-region="header">    <h1><span data-field="title">rubrique</span></h1>  </div>That’s the green title in left part of the screenshot. In the frameless output, the title appears (“Description de l’état” in black in the middle of screenshot) But in the PDF output, the title is missing (where is the red arrow), in the topic and in the TOC too. I tried many settings and searched the Internet but found nothing to help. Do any of you have an idea? Thank you. 

Our goal is to generate a project that we can send (or at least portions) to Sharepoint so our development team can review. However, when I begin the Review process (Share a project with specific topics selected for review and send it to a team member), the notice that appears in my e-mail has a Practice Review and a View Comments button. When I click either of thesek,  I get a screen with this message: any ideas?

Hi We have a web application (online database) and need to create a webhelp and contextual help for each field of this database.We previously use another autorhing tool (HelpStudio) but we had to change to Robohelp. Unfortunately, in France there is no courses available and i have to train Robohelp by myself.I did not found any help on the web to help me to do this : I already created somes topics in Robohelp and begin a map file to create maps ID. Unfortunatly, whatever ID i try to reach with this url index.htm?rhmapno=ID, i allways land to the same page i createdan introduction topic, two others topics a map file with two ID, 1 and 2, for the two topics i want to reach directlyI build the frameless output and try to reach the second topic with the id but nothing work : i am always redirect to the same topic.What did i miss or forgot to do ?Below the map file :Here the output : https://bases.alienor.org/aide/rh/index.htmbut if i try to reach map 2 by example with this url https://base

I am currently using RH 2019 for a desktop software applicaiton, and need to reinstall RH2019 to a new computer due to system crash.  Is there a link to do so for my licesned version? Thank you for any help can provide. Matt

Hello,We have recently upgraded from Adobe RH 2019 classic version to RH 2022 version a nd need some help on creating output preset for Responsive HTML5 outputs. We are having multiple RH projects that we work on, we have customizwd the output profile for a single project, but since we have multiple RH projects and translation projects, we have to individually customize presets in each project. Is there a way to import that customized preset to different projects so that it just saves time and the output remains same throughout. Any updates will be helpful on this issue. Thanks.

Drop down textbox links are duplicated…   

I have created a Robohelp preset output using Azure Blue screen and we have been testing this output on our device 7-8 inch screen.. The width of the TOC column appears correct when we view on web screen the size increases when we view iton the device. It occupies around 3/4th of the screen. Is there a way by which we can adjust the width of the TOC to make it responsive for the device. I'm not willing to convert and use the frameless skin as it will involve customizing the entire preset. #robohelp2022, #toc

I am on RoboHelp R2026.01.11 and experiencing an issue with the Mini Toc in Frameless output, which is throwing an Invalid Resource error. The links work properly when Help is accessed locally, but when accessed via the Azure Storage location, the following error occurs:"<Error> <Code>InvalidResourceName</Code> <Message>The specifed resource name contains invalid characters. RequestId:c038a57b-001e-00cd-7012-95711d000000 Time:2026-02-03T13:41:42.3999397Z</Message> </Error>" I have searched the RH forums, searched AI and the webI have tried: removing illegal characters from headings changing headers to h3 only for mini toc shortening the length of filenamesDoes anyone else have any ideas, please?Thank youM

When generating Simplified Chinese and Korean CHM files in RoboHelp (RH) 2022, character encoding issues (garbled text) occur. Specifically, the Table of Contents (TOC) is corrupted, with some characters being replaced by question marks ("?").I have verified the language settings, but no issues were found. I contacted Adobe Support, and they responded that "generating files that depend on the OS language is a specification of the current version."However, CHM files generated with RH 2019 [Moderator edit - Classic] did not depend on the OS language settings. Is there a way in RH 2022 to generate CHM files that are independent of the OS language?