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Participant
September 8, 2026
Question

Efter installation av RoboHelp 11 har jag fastnat i en loop att jag ska logga in i Adobe inom 30 dagar, vilket jag gör men det blir samma sak varje gång jag försöker starta programmet.

  • September 8, 2026
  • 5 replies
  • 33 views

Är det någon som upplevt samma problem och har en lösning?

Tacksam för alla tips jag kan få!

//S

    5 replies

    Jeff_Coatsworth
    Community Expert
    Community Expert
    September 9, 2026

    ​@Madeleine27434998fjb3 contact the RH support folks at tcssup@adobe.com 

    Participant
    September 11, 2026

    I chatted with Adobe support the other day who said that since I have a perpetual license product it falls outside Adobe's current direct technical support scope and referred me to this forum.

    The email address you provided may be for another type of support at Adobe that might work, I can try sending an email there.

    Thanks so much for the tip!

    Jeff_Coatsworth
    Community Expert
    Community Expert
    September 11, 2026

    The “regular” Adobe Support people aren’t up on products like RoboHelp or FrameMaker because they aren’t part of the much more common Creative Suite of products. RH & FM belong to the Technical Communications Suite and that email is the easiest way of connecting with them.

    kglad
    Community Expert
    Community Expert
    September 8, 2026

    post this in the rh forum, https://community.adobe.com/robohelp-748

     

    and change your title slightly to avoid a duplicate post error.

    Participant
    September 9, 2026

    Thanks for your reply.