Skip to Main Content Link gives Forbidden error

[LT Documentation]

I generate help using the Studio Frameless Skin as my starting point using RoboHelp 2022.  For some reason, the Skin to Main Content link produces a Forbidden error when selected from the server.  The link works correctly on my local computer.  Any ideas on how to fix this?  

[Jeff_Coatsworth]

Sounds like a permissions issue on the webserver. Was this working before in this location & not now OR has it never worked? Anything unusual about the webserver? SharePoint, Linux, Apache, etc?

[LT Documentation]

The online help is on a Linux server.  Help container is docker image which gets deployed on kubernetes or AKS cluster and the cluster is running on a Linux server.  I'm trying to see if we have any environment or any client not using Linux. 

[Peter Grainge]

Works on windows (local) but not on Linux server. Case issue?

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[LT Documentation]

In the following image, the top image shows how the Skip to Main Content link does not append the help file name to the path when the link is clicked, when accessed from the server.  The Forbidden error is given when the link is clicked.  The bottom image (my local PC) shows how the help file name is appended to the path when the link is clicked.

[Jeff_Coatsworth]

Was this working before? Did all the files get copied up to the webserver? Since it's a Linux box, did the case flag get selected in the Preset?

[LT Documentation]

The lowercase flag is not selected in the preset.  I have never tried out this link before.  One of our clients was doing ADA testing and found the link when tabbing.  I don't know if it has ever worked, but every environment where I have tested the link, I get the Forbidden error.  

[Peter Grainge]

To put it beyond doubt, please add a screenshot of the link that is failing.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[LT Documentation]

It is the Skip to Main Content link that gets generated in the top area of the online help by RoboHelp.  It should just take the user to the content on the page when selected.  It is generated for ADA purposes by RoboHelp. 

[Peter Grainge]

Without a full width image I think you mean a link that appears top right that should only appear with Responsive templates. Its purpose is to open the help with the TOC, in responsive templates it is possible to open the topic only.

Studio is frameless so to the best of my knowledge, you shouldn't see that link unless it is something you have created.

Sorry but from you have described and shown,  I can't see enough to give a better answer.

Is the help accessible publicly?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[LT Documentation]

It is here in the RoboHelp Skin:

RoboHelp generates the link automatically.  It pulls in the path correctly, but does not append the help file name when the link is clicked from the server.  I have not touched the code.  It is auto generated by this property.  The only way to get to the link once generated is to tab and it will show up in the generated help.  When I look at the generated code I see this:

<a class="RH-LAYOUT-HEADER-skip-content-link" title="Skip To Main Content" href="#rh-topic">Skip To Main Content</a>

[Peter Grainge]

I'll see if I can figure something out in the morning.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Jeff_Coatsworth]

You were saying it was working on the local copy of the output - what does the link read in your local copy?

[LT Documentation]

@Jeff_Coatsworth it appends #rh-topic to the end of the URL. 

[Jeff_Coatsworth]

What point version of RH2022 are you running? This is a Merged Help project, correct?

[LT Documentation]

I am running 2022.4.179.  I know there is another update available, but the last update I took broke the Mini TOC and I had to manually update files into the installer folder to revert the code to the previous code, so I am hesitant to take another patch right now.  Unless, I'm told this update will fix the issue.  

[Jeff_Coatsworth]

Not sure about that - but always good to know the version of RH. Was this an older project upgraded to RH2022? Was the Preset new in this version or was it upgraded too?

[LT Documentation]

The Preset and Skin was created new in RoboHelp 2020 and then upgraded when the project was upgraded to RoboHelp 2022.

[Peter Grainge]

In a single project the icon top left takes a user to the default topic. In a merge it doesn't. There's a fix on my site. I suspect this is similar. Try testing that.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Peter Grainge]

I generated an output using Studio. I see no such link. In the settings, there is no URL so as you say, RoboHelp determines what it does.

Where does it take your users and is there some other setting I need to apply to see that link?

You said earlier It should just take the user to the content on the page when selected. They are on a page so this skips past the heading and takes them to the start of the text on that page?

I think ADA is something to do with disabiities in the USA, not something I am familiar with.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[LT Documentation]

The only way to find it is to tab or use shift tab until it shows up.  If I have my cursor in the Search field at the top of the online help window and then I choose Shift Tab, the cursor moves to the logo in the upper left corner and then I choose shift tab again and then it will transition to the Skip to Main Content link, which is only shown when you are tabbing through the items in the online help window.  We have the same default settings as the Studio output, so this should work after you generate.  

When the link is clicked it skips the header area and heading and takes the user directly to the content.  Yes, ADA is for users with disabilities so they can easily navigate in the system. 

[Peter Grainge]

So it just takes the user down a few lines after they have clicked an obscure key combo! Are you able to ascertain if anyone knows how to access it?

I'm finding the same as you on a linux server. See https://www.grainge.org/demos/showmain

I will take that down later so please check asap.

I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Jeff_Coatsworth]

Interesting - never seen that one - the link on the test is https://www.grainge.org/demos/showmain/Folder_One/#rh-topic but right-clicking that into a new tab gives this screen:

Which I'm sure is the source of the "Forbidden" message.

[LT Documentation]

Our Accessibility expert said that all accessibility users know about using tab or shift tab to navigate through web pages and expect the Skip to Main Content link to be there and that it must work.  It was in the requirements from one of our clients as well that has many ADA users. 

[LT Documentation]

I will contact Adobe as you suggested @Peter Grainge .  Thank you @Peter Grainge and @Jeff_Coatsworth for doing everything you could to help me.  If I find a solution I will post here.