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Troubles creating PDF with SVG images

New Here ,
Oct 18, 2023 Oct 18, 2023

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Hi,

I am trying to use some pictures in SVG format in RoboHelp. When creating a PDF, the images get totally crushed. However in the frameless output they look allright.

What can be wrong? Is it a SVG error or a RoboHelp PDF creation error?

 

Can someone help me out please?

 

Regards,

André Bergsma

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New Here ,
Oct 18, 2023 Oct 18, 2023

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When I look at the texts, they are on the right place. It is the shaded part that is distorted.

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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What version of RH are you using?

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New Here ,
Oct 18, 2023 Oct 18, 2023

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Hi Jeff,

I use 2022.3.93 now.

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Community Expert ,
Oct 19, 2023 Oct 19, 2023

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Never used SVG images (hardly use any at all), but I'd be tempted to put them in a Word doc & PDF that to see if there are any issues with the result. If there is, then it's probably an issue with the image; if it's fine, then it could be something going sideways in RH in the PDF creation bit.

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New Here ,
Oct 19, 2023 Oct 19, 2023

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I'll try that. Thanks for the tip Jeff.

I come back with the result.

 

André

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New Here ,
Oct 20, 2023 Oct 20, 2023

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I put the image in a Word doc and printed it as PDF. No issues, it looks fine.
I suppose it is a RH PDF creation issue because the frameless output is ok as well.

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Community Expert ,
Oct 19, 2023 Oct 19, 2023

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  1. Try selecting this setting.

    image.png
  2.  Download the project at https://www.grainge.org/pages/authoring/fonts/fonts.htm and upgrade it. See if it works there. The project was set up for online but hopefully should work for PDF.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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New Here ,
Oct 20, 2023 Oct 20, 2023

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Hi Peter,

 

I selected Embed used fonts but that makes no difference, same result.

Could the problem be a result of the kind of image? It is a shaded image with edges and colored faces. When I change it to only edges (lines) then it looks good.

 

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Community Expert ,
Oct 20, 2023 Oct 20, 2023

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I saw this after my previous reply. I'm no SVG expert but it does seem to be specific to your image. To confirm that, try the sample project I created to see if that works OK as well.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Community Expert ,
Oct 20, 2023 Oct 20, 2023

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@André2331200264sq Is that a Word document created from RoboHelp or working directly in Word?

 

If the former, then try the PDF settings first. If nothing there helps then I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

 

If they don't have a solution, then create a bug report. Please follow this link to report bugs or request new features. https://tracker.adobe.com. Post the link to your bug report / feature request in this thread and others can vote for it. The more people who do so, the higher it gets prioritised.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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New Here ,
Oct 20, 2023 Oct 20, 2023

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It is a normal Word document.
When I create a Word document from RoboHelp, the image disappears in the output.

I think this one is for the RoboHelp support.

Thanks for your help Peter.

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New Here ,
Oct 20, 2023 Oct 20, 2023

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When I create a PDF from your project, all images appear in black and white.

Is that a PDF setting?

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Community Expert ,
Oct 20, 2023 Oct 20, 2023

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It is not a PDF setting. The project you downloaded is the same one that created the demo where you see colours.

 

I will create a new output later but it seems to be something at your end.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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New Here ,
Oct 20, 2023 Oct 20, 2023

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Thanks Peter.

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Community Expert ,
Oct 20, 2023 Oct 20, 2023

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Correction. The demo project shows colours in frameless but black and white in PDF.

 

Time to take it up with Support.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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New Here ,
Oct 26, 2023 Oct 26, 2023

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We hed an internally discussion about using SVG image formats. More applications do have issues handling SVG format. Therefore we concluded not to continue with this file format and find another format to use in RoboHelp.

Thanks everyone for helping me.

 

Regards,

André Bergsma

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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My own preference is for the PNG format.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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New Here ,
Oct 26, 2023 Oct 26, 2023

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That's what we concluded as well 🙂

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