Where Spacing is displaying in the HTML page, the letter A displays

Report · Sep 23, 2020

I have created a project and the HTML pages are displying the Letter A where I have inserted spaces. How can I get this letter A to stop displaying on my HTML pages?

Sharon Restoule
Senior Systems Analyst/Programmer
Ministry of Solicitor General and Correctional Services

Report · Sep 23, 2020

Is it happening on all browsers? Are you using a font in the output that browsers may not support?

Report · Sep 23, 2020

I haven't tried in other browser because Internet Explorer is the Ministry Standard at the moment. Our application that the HTML pages display on, is Internet Explorer. Our General Help does not display the Letter A for spacing only when it's a screen specific page. Can you provide an email address and I can send you a screen print of what I see?

thanks

Sharon Restoule
Senior Systems Analyst/Programmer
Ministry of Solicitor General and Correctional Services

Report · Sep 23, 2020

I tried in Google Chrome and Microsoft Edge, the HTML page displays properly. It's Internet Explorer that displays the letter A for the spacing.

Sharon Restoule
Senior Systems Analyst/Programmer
Ministry of Solicitor General and Correctional Services

Report · Sep 23, 2020

You can use the little "Insert Photos" icon in the forum's web interface to post screenshots.
What font are you using in the HTML output?

Report · Sep 23, 2020

The font that I use is Arial. I've imported my previous project into this New Robohelp 2019. My project was in Robohelp 8.

There are some characters at the beginning of OIDITRAN and you will notice the letter A after the number 1 under Institution. #2, letter A after the work Click and then again at the end.

Sharon Restoule
Senior Systems Analyst/Programmer
Ministry of Solicitor General and Correctional Services

Report · Sep 23, 2020

Here is a screen print of the source code for that screen specific help.

Sharon Restoule
Senior Systems Analyst/Programmer
Ministry of Solicitor General and Correctional Services

Report · Sep 23, 2020

I see what you mean - now what's the HTML look like for that line and the numbered points?

Report · Sep 23, 2020

This is the beginning of the Source code.

<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE html>
<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/1999/xhtml">

Sharon Restoule
Senior Systems Analyst/Programmer
Ministry of Solicitor General and Correctional Services

Report · Sep 23, 2020

What's the HTML of the beginning of the page? Does it have a UTF-8 declaration? Was all this brought in from Word?

Report · Sep 23, 2020

Is that what is causing the issue?

<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE html>
<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/1999/xhtml">

Can this code be removed?

Sharon Restoule
Senior Systems Analyst/Programmer
Ministry of Solicitor General and Correctional Services

Report · Sep 23, 2020

There are approximately 145 screen specific Help that contain this code.

Sharon Restoule
Senior Systems Analyst/Programmer
Ministry of Solicitor General and Correctional Services

Report · Sep 23, 2020

I would have expected to see something more like
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
The second chunk of code you showed wasn't the same as the part you showed in the first screenshot, right? And this is the output, not the RH source code, correct?

Report · Sep 23, 2020

<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE html>
<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/1999/xhtml">
<head></head>
<body lang="EN-CA" xml:lang="EN-CA" style="tab-interval: 36.0pt;">
  <p><b style="font-family: Arial, sans-serif;"><font color="#0000CC">OCDADDRE - Addresses</font></b><span style="font-family: Arial, sans-serif;"> </span><span style="font-family: Arial, sans-serif;"><font color="#0000CC" style="font-size: 8.000000pt;">(</font></span>    <span style="font-family: Arial, sans-serif;"> <font color="#000080" style="font-size: 8.000000pt;">show</font> </span><span style="font-family: Arial, sans-serif;"> </span><span style="font-family: Arial, sans-serif;"><font style="font-size: 8pt;"><a href="../../Institution/Common_screens_with_comm/ocdaddre.htm">Institution)</a>Need Help?</font></span>
    <font style="font-family: Arial, sans-serif; font-size: 8pt;"><a href="mailto:OPSSD@ontario.ca?subject=OTIS: OCDADDRE  - Addresses (Community) screen specific&amp;body=System: OTIS  -  Please create a ticket for this email...Thank You%0A%0AScreen: OCDADDRE  - Addresses (Community)%0A%0AClient OTIS ID:%0A%0AClient Last Name, First Name, and Middle Name:%0A%0aProblem Description *** Please document as much detail as possible ***"
        style="font-family: Arial, sans-serif;"><img alt="Mailbox3.gif" border="0" height="36" src="../../assets/images/Mailbox3.gif" style="border: none;" width="36"/></a></font><span style="color: windowtext; font-size: 12pt;">  </span></p>
  <div class="Section1" style="width: 576px; height: 139px; margin-right: 211px;">
    <div class="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; 
		 height: 159px;">
      <hr align="center" size="4" style="border: none; color: #0000ff; background-color: #0000ff;" width="100%" />
      <p style="font-size: 10pt; font-family: Arial, sans-serif;">COMMUNITY  - this is to demonstrate the Letter A appearing in the position of spaces.</p>
      <p style="font-size: 10pt; font-family: Arial, sans-serif;">1.  Click this link to access the <a href="http://intra.mcs.gov.on.ca/content/otis/training_guides/CS/Intake_Process.pdf" style="font-size: 10pt; 
												 font-family: Arial, sans-serif; 
												 font-weight: bold; font-style: italic;">Intake Process Table of Contents</a></p>
      <p style="font-size: 10pt; font-family: Arial, sans-serif;">____________________________</p>
      <p style="font-size: 10pt; font-family: Arial, sans-serif;">2. Click  <span><i><b style="color: #0000ff; font-weight: bold; 
								 font-style: italic;">Addresses</b></i></span><span style="color: #0000ff;"><font color="blue"> </font></span>within the Table of Contents.</p>
    </div>
  </div>

Sharon Restoule
Senior Systems Analyst/Programmer
Ministry of Solicitor General and Correctional Services

Report · Sep 23, 2020

The first chunk of code did not show the first 3 lines of code. The second shows the first 3 lines of the first chunk of code.

Sharon Restoule
Senior Systems Analyst/Programmer
Ministry of Solicitor General and Correctional Services

Report · Sep 23, 2020

The screenshot that has this -

"There are some characters at the beginning of OIDITRAN and you will notice the letter A after the number 1 under Institution. #2, letter A after the work Click and then again at the end. "

in it - what's in the coding at that point?

Report · Sep 23, 2020

Yes, sorry, the first screen print is the output. The others are source code.

Sharon Restoule
Senior Systems Analyst/Programmer
Ministry of Solicitor General and Correctional Services

Report · Sep 23, 2020

Here is the whole Source code for that Screen specific Help HTML douc

<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE html>
<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/1999/xhtml">
<head></head>
<body lang="EN-CA" xml:lang="EN-CA" style="tab-interval: 36.0pt;">
<p><b style="font-family: Arial, sans-serif;"><font color="#0000CC">OCDADDRE - Addresses</font></b><span style="font-family: Arial, sans-serif;"> </span><span style="font-family: Arial, sans-serif;"><font color="#0000CC" style="font-size: 8.000000pt;">(</font></span> <span style="font-family: Arial, sans-serif;"> <font color="#000080" style="font-size: 8.000000pt;">show</font> </span><span style="font-family: Arial, sans-serif;"> </span><span style="font-family: Arial, sans-serif;"><font style="font-size: 8pt;"><a href="../../Institution/Common_screens_with_comm/ocdaddre.htm">Institution)</a>Need Help?</font></span>
<font style="font-family: Arial, sans-serif; font-size: 8pt;"><a href="mailto:OPSSD@ontario.ca?subject=OTIS: OCDADDRE - Addresses (Community) screen specific&amp;body=System: OTIS - Please create a ticket for this email...Thank You%0A%0AScreen: OCDADDRE - Addresses (Community)%0A%0AClient OTIS ID:%0A%0AClient Last Name, First Name, and Middle Name:%0A%0aProblem Description *** Please document as much detail as possible ***"
style="font-family: Arial, sans-serif;"><img alt="Mailbox3.gif" border="0" height="36" src="../../assets/images/Mailbox3.gif" style="border: none;" width="36"/></a></font><span style="color: windowtext; font-size: 12pt;">  </span></p>
<div class="Section1" style="width: 576px; height: 139px; margin-right: 211px;">
<div class="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; 
height: 159px;">
<hr align="center" size="4" style="border: none; color: #0000ff; background-color: #0000ff;" width="100%" />
<p style="font-size: 10pt; font-family: Arial, sans-serif;">COMMUNITY  - this is to demonstrate the Letter A appearing in the position of spaces.</p>
<p style="font-size: 10pt; font-family: Arial, sans-serif;">1.  Click this link to access the <a href="http://intra.mcs.gov.on.ca/content/otis/training_guides/CS/Intake_Process.pdf" style="font-size: 10pt; 
font-family: Arial, sans-serif; 
font-weight: bold; font-style: italic;">Intake Process Table of Contents</a></p>
<p style="font-size: 10pt; font-family: Arial, sans-serif;">____________________________</p>
<p style="font-size: 10pt; font-family: Arial, sans-serif;">2. Click  <span><i><b style="color: #0000ff; font-weight: bold; 
font-style: italic;">Addresses</b></i></span><span style="color: #0000ff;"><font color="blue"> </font></span>within the Table of Contents.</p>
</div>
</div>
<script type="text/javascript" language="javascript1.2">
//<![CDATA[
<!--
if (window.writeIntopicBar)
writeIntopicBar(0);
highlightSearch();
//-->
//]]>
</script>
<link href="../../../filelist.xml" rel="File-List" type="" />
<link href="../../../editdata.mso" rel="Edit-Time-Data" type="" />
<style type="text/css">
/*<![CDATA[*/
< !--;
@page SECTION1 {
x-size: 612.0pt 792.0pt;
margin: 72.0pt 90.0pt 72.0pt 90.0pt;
mso-header-margin: 36.0pt;
mso-footer-margin: 36.0pt;
mso-paper-source: 0;
}
;
@font-face SECTION1 {
font-family: Wingdings;
panose-1: 5 0 0 0 0 0 0 0 0 0;
mso-font-charset: 2;
mso-generic-font-family: auto;
mso-font-pitch: variable;
mso-font-signature: 0 268435456 0 0 -2147483648 0;
}
;
@list l0 {
mso-list-id: 257980868;
mso-list-type: hybrid;
mso-list-template-ids: 1365946538 -1574641628 949136818 758809732 1626359240 -1886224700 -1834976690 1781539704 -170387720 -1940111770;
}
;
@list l0:level1 {
mso-level-number-format: bullet;
mso-level-text: ;
mso-level-tab-stop: 72.0pt;
mso-level-number-position: left;
margin-left: 72.0pt;
text-indent: -18.0pt;
mso-ansi-font-size: 10.0pt;
font-family: Symbol;
color: #000080;
}
;
@list l1 {
mso-list-id: 397635014;
mso-list-type: hybrid;
mso-list-template-ids: 1459394310 -1574641628 1309687710 -470275660 733128340 77354612 771762496 -1017369588 1354015386 -1816779190;
}
;
@list l1:level1 {
mso-level-number-format: bullet;
mso-level-text: ;
mso-level-tab-stop: 72.0pt;
mso-level-number-position: left;
margin-left: 72.0pt;
text-indent: -18.0pt;
mso-ansi-font-size: 10.0pt;
font-family: Symbol;
color: #000080;
}
;
@list l2 {
mso-list-id: 868956560;
mso-list-type: hybrid;
mso-list-template-ids: -211487672 -1574641628 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;
}
;
@list l2:level1 {
mso-level-number-format: bullet;
mso-level-text: ;
mso-level-tab-stop: 72.0pt;
mso-level-number-position: left;
margin-left: 72.0pt;
text-indent: -18.0pt;
mso-ansi-font-size: 10.0pt;
font-family: Symbol;
color: #000080;
}
;
@list l2:level3 {
mso-level-number-format: bullet;
mso-level-text: ;
mso-level-tab-stop: 108.0pt;
mso-level-number-position: left;
text-indent: -18.0pt;
font-family: Wingdings;
}
;
@list l3 {
mso-list-id: 1691492911;
mso-list-type: hybrid;
mso-list-template-ids: 1365946538 -1574641628 949136818 758809732 1626359240 -1886224700 -1834976690 1781539704 -170387720 -1940111770;
}
;
@list l4 {
mso-list-id: 1724015568;
mso-list-type: hybrid;
mso-list-template-ids: 1459394310 -1574641628 1309687710 -470275660 733128340 77354612 771762496 -1017369588 1354015386 -1816779190;
}
;
@list l5 {
mso-list-id: 1845240874;
mso-list-type: hybrid;
mso-list-template-ids: 487613446 -1574641628 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;
}
;
SECTION1 {
font-family: Wingdings;
panose-1: 5 0 0 0 0 0 0 0 0 0;
mso-font-charset: 2;
mso-generic-font-family: auto;
mso-font-pitch: variable;
mso-font-signature: 0 268435456 0 0 -2147483648 0;
}
hr.WHS1 {
float: aligncenter;
}
img_whs3 {
width: 582px;
height: 164px;
}
img_whs5 {
width: 378px;
height: 106px;
}
img_whs6 {
width: 386px;
height: 108px;
}
div.WEBHELPPOPUPMENU {
left: 0px;
position: absolute;
top: 0px;
visibility: hidden;
z-index: 4;
}
p.MsoNormal {
margin: 0cm;
margin-bottom: .0001pt;
mso-pagination: widow-orphan;
font-size: 12.0pt;
font-family: Times New Roman;
mso-fareast-font-family: Times New Roman;
color: windowtext;
}
li.MsoNormal {
margin: 0cm;
margin-bottom: .0001pt;
mso-pagination: widow-orphan;
font-size: 12.0pt;
font-family: Times New Roman;
mso-fareast-font-family: Times New Roman;
color: windowtext;
}
div.MsoNormal {
margin: 0cm;
margin-bottom: .0001pt;
mso-pagination: widow-orphan;
font-size: 12.0pt;
font-family: Times New Roman;
mso-fareast-font-family: Times New Roman;
color: windowtext;
}
LI.p-MsoNormal {
mso-pagination: widow-orphan;
font-size: 12.0pt;
font-family: Times New Roman;
mso-fareast-font-family: Times New Roman;
color: windowtext;
}
a:link {
color: #0000ff;
text-underline: single;
text-decoration: underline;
}
span.MsoHyperlink {
color: #0000ff;
text-underline: single;
text-decoration: underline;
}
a:visited {
color: #0000ff;
text-underline: single;
text-decoration: underline;
}
span.MsoHyperlinkFollowed {
color: #0000ff;
text-underline: single;
text-decoration: underline;
}
p {
margin-right: 0cm;
mso-margin-top-alt: auto;
mso-margin-bottom-alt: auto;
margin-left: 0cm;
mso-pagination: widow-orphan;
font-size: 12.0pt;
font-family: Times New Roman;
mso-fareast-font-family: Times New Roman;
color: #000066;
}
LI.p {
mso-margin-top-alt: auto;
mso-margin-bottom-alt: auto;
mso-pagination: widow-orphan;
font-size: 12.0pt;
font-family: Times New Roman;
mso-fareast-font-family: Times New Roman;
color: #000066;
}
p.whs2 {
mso-style-name: whs2;
margin-right: 0cm;
mso-margin-top-alt: auto;
mso-margin-bottom-alt: auto;
margin-left: 0cm;
text-align: center;
mso-pagination: widow-orphan;
font-size: 12.0pt;
font-family: Times New Roman;
mso-fareast-font-family: Times New Roman;
color: #000066;
}
li.whs2 {
mso-style-name: whs2;
margin-right: 0cm;
mso-margin-top-alt: auto;
mso-margin-bottom-alt: auto;
margin-left: 0cm;
text-align: center;
mso-pagination: widow-orphan;
font-size: 12.0pt;
font-family: Times New Roman;
mso-fareast-font-family: Times New Roman;
color: #000066;
}
div.whs2 {
mso-style-name: whs2;
margin-right: 0cm;
mso-margin-top-alt: auto;
mso-margin-bottom-alt: auto;
margin-left: 0cm;
text-align: center;
mso-pagination: widow-orphan;
font-size: 12.0pt;
font-family: Times New Roman;
mso-fareast-font-family: Times New Roman;
color: #000066;
}
LI.p-whs2 {
mso-style-name: whs2;
mso-margin-top-alt: auto;
mso-margin-bottom-alt: auto;
text-align: center;
mso-pagination: widow-orphan;
font-size: 12.0pt;
font-family: Times New Roman;
mso-fareast-font-family: Times New Roman;
color: #000066;
}
div.Section1 {
page: Section1;
}
ol {
margin-bottom: 0cm;
}
ul {
margin-bottom: 0cm;
}
body {
background-color: #ffffd3;
}
-->
/*]]>*/
</style>
<style type="text/css">
/*<![CDATA[*/
< !-- div.WebHelpPopupMenu {
position: absolute;
left: 0px;
top: 0px;
z-index: 4;
visibility: hidden;
}
-->
/*]]>*/
</style>
<style type="text/css">
/*<![CDATA[*/
< !-- div.WebHelpPopupMenu {
position: absolute;
left: 0px;
top: 0px;
z-index: 4;
visibility: hidden;
}
-->
/*]]>*/
</style>
</body>
</html>

Sharon Restoule
Senior Systems Analyst/Programmer
Ministry of Solicitor General and Correctional Services

Report · Sep 23, 2020

What version of IE are you testing with? I just did a quickie copy & paste of the bit where it talks about OCDADDRE & it rendered fine in IE11.

Report · Sep 23, 2020

Sharon Restoule
Senior Systems Analyst/Programmer
Ministry of Solicitor General and Correctional Services

Report · Sep 23, 2020

Ministry Standard Web Brower.

Sharon Restoule
Senior Systems Analyst/Programmer
Ministry of Solicitor General and Correctional Services

Report · Sep 23, 2020

Do you have any suggestions that would remedy this issue?

Sharon Restoule
Senior Systems Analyst/Programmer
Ministry of Solicitor General and Correctional Services

Report · Sep 23, 2020

Sorry, I have to leave the conversation. Can we contirue this conversation tomorrow?

Unless you have a suggestion that I can try to remedy this issue?

thanks

Sharon Restoule
Senior Systems Analyst/Programmer
Ministry of Solicitor General and Correctional Services

Report · Sep 23, 2020

Here's what I see in IE:

Report · Sep 23, 2020

And when I open a new Internet Explorer welpage, and paste the URL in, I still get the Letter A displaying.

Sharon Restoule
Senior Systems Analyst/Programmer
Ministry of Solicitor General and Correctional Services