"Manage permissions not specified" error message in RoboHelp 2020 integrating with Zendesk

Community Beginner ,
Nov 17, 2020

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I'm using a trial of RH 2020 specifically to see how it works with Zendesk. My company already uses Zendesk for other products. I've followed the Adobe instructions on configuring Zendesk as an output. I used my own Zendesk login information; I have administrator permissions in Zendesk. When I try to publish, RH shows a "manage permissions not specified" error message that is something with Zendesk. Can anyone shed some light on what permissions are not specified?

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1 Correct Answer

Adobe Community Professional , Nov 20, 2020
Peter Grainge Adobe Community Professional , Nov 20, 2020
There was a link to that video in the topic in the About RoboHelp sample project.  ________________________________________________________See www.grainge.org for free Authoring and RoboHelp Information

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Adobe Community Professional ,
Nov 17, 2020

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Does the topic in the About RoboHelp sample project help? 

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Community Beginner ,
Nov 19, 2020

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After finding this useful video, I started over and ended up having to adjust my TOC. Test publish was successful--this is so cool! Now to begin testing over 2,000 topics...

https://www.youtube.com/watch?v=InDKV10sb4A 

Leverage out-of-the-box support for the #Zendesk platform. Just drag and drop output to the Zendesk #publishing dashboard to make content findable for custom...

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Adobe Community Professional ,
Nov 20, 2020

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There was a link to that video in the topic in the About RoboHelp sample project. 🙂

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Community Beginner ,
Nov 20, 2020

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You win! Thank you 🙂

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Explorer ,
Nov 23, 2020

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@LLemon160 and @Peter Grainge 

I tried the exact steps from the video. however, I noticed that under the Zendesk profile the Visible To  Managed By drop-downs do not populate anything in my case. Am I missing something?

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Adobe Community Professional ,
Nov 24, 2020

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@Tejas Dandekar Have you configured those options in ZenDesk?

 

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Explorer ,
Nov 24, 2020

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I believe yes, under Guide Settings on Zendesk.

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Adobe Community Professional ,
Nov 24, 2020

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Anyone replying to @Tejas Dandekar please answer in this thread.

 

https://community.adobe.com/t5/robohelp/rh-2020-manage-permissions-not-specified-error-when-connecti...

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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