In Context to the below post:
I tried the exact steps from the video https://www.youtube.com/watch?v=InDKV10sb4A. However, I noticed that under the Zendesk profile the Visible To and Managed By drop-downs do not populate anything in my case. Am I missing something?
Is the connection not getting through? I am able to sign in to the portal using the credentials that I provide. I am using a 15 days Zendesk trial account. Would that be an issue?
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Please don't ask in two threads. Anyone now trying to help would need to post in two threads making it messy. In the other thread I have asked anyone who can help you to reply in this thread.
Have configured who the content should be visible to in ZenDesk? RoboHelp takes that information from there.
I don't know if ZenDesk limits their trial, that's a question for them.
See www.grainge.org for free Authoring and RoboHelp Information
Very important step, the Zendesk API needed to be enabled per the video.
Able to publish to Zendesk now.