"Manage permissions not specified" error message in RoboHelp 2020 integrating with Zendesk

[LLemon160]

I'm using a trial of RH 2020 specifically to see how it works with Zendesk. My company already uses Zendesk for other products. I've followed the Adobe instructions on configuring Zendesk as an output. I used my own Zendesk login information; I have administrator permissions in Zendesk. When I try to publish, RH shows a "manage permissions not specified" error message that is something with Zendesk. Can anyone shed some light on what permissions are not specified?

[Peter Grainge]

Does the topic in the About RoboHelp sample project help? 

[LLemon160]

After finding this useful video, I started over and ended up having to adjust my TOC. Test publish was successful--this is so cool! Now to begin testing over 2,000 topics...

https://www.youtube.com/watch?v=InDKV10sb4A 

[Peter Grainge · Accepted solution]

There was a link to that video in the topic in the About RoboHelp sample project. 🙂

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[LLemon160]

You win! Thank you 🙂

[Tejas Dandekar]

@LLemon160 and @Peter Grainge 

I tried the exact steps from the video. however, I noticed that under the Zendesk profile the Visible To  Managed By drop-downs do not populate anything in my case. Am I missing something?

[Peter Grainge]

@Tejas Dandekar Have you configured those options in ZenDesk?

[Tejas Dandekar]

I believe yes, under Guide Settings on Zendesk.

[Peter Grainge]

Anyone replying to @Tejas Dandekar please answer in this thread.

https://community.adobe.com/t5/robohelp/rh-2020-manage-permissions-not-specified-error-when-connecti...

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See www.grainge.org for free Authoring and RoboHelp Information