Robohelp 11 Failed to initialize database

Explorer ,
Sep 26, 2020 Sep 26, 2020

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Since W10 update yesterday when I compile my Robohelp 11 project search comes back with Failed to initialize database.

Any ideas?

Cheers

Max

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Explorer , Sep 27, 2020 Sep 27, 2020
Fixed it! Found old installation files, re-installed, updated & now it's working fine. Why it went wrong is anybody's guess.

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Adobe Community Professional ,
Sep 26, 2020 Sep 26, 2020

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A search on "Failed to initialize database" brings up a whole load of threads. Mostly they report it is down to MSXML being needed. As far as I can see Adobe didn't fix the issue until RoboHelp 2015 and the thread below refers to the service pack.

 

In https://community.adobe.com/t5/robohelp/search-error-failed-to-initialize-database/m-p/3282842?page=... the user reports "I experienced the same error with the Search function not working in help compiled using RoboHelp 2015. I uninstalled and reinstalled RoboHelp, but that did not fix the problem. I was finally able to fix the problem by installing MSXML 4.0 Service Pack 2 and MSXML 4.0 Service Pack 3 Parser on my laptop"

 

It looks like you will be out of luck with RoboHelp 11 unless you want to try and find a later version of the MSXML service pack and risk how it works with your copy of RoboHelp.

 

Whatever you try, do backup first.

 

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Explorer ,
Sep 27, 2020 Sep 27, 2020

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Fixed it! Found old installation files, re-installed, updated & now it's working fine. Why it went wrong is anybody's guess.

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RoboHelp Documentation