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Adobe Stock artwork download incorrect

New Here ,
May 06, 2024 May 06, 2024

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Hi, today I attempted to download a mockup, but the file looks different from the preview, could you please fix this?

https://stock.adobe.com/es/templates/editable-pouch-bag-mock-up-template-for-business-promotion-pres...

 

mockup_issue.jpg

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correct answers 1 Pinned Reply

Adobe Employee , May 06, 2024 May 06, 2024

Hello @Evelin2901503160h6, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the template.

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Community Expert ,
May 06, 2024 May 06, 2024

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@Contributor1?

 

The asset will be removed, and you will need to find a different asset.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
May 06, 2024 May 06, 2024

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Hello @Evelin2901503160h6, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the template.

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