Bildlizenzen werden nicht angezeigt

[heikef42039300]

Seit letzter Woche Donnerstag habe ich mehrere Bilder versucht zu lizenzieren. Es wird mit auch immer ein Abo-Credit abgezogen, ich kann aber keine Bilder herunterladen und sie werden auch nicht in der Lizenzübersicht angezeigt. Bei Adobe den Fall schon gemeldet, aber seit einer Woche keine Reaktion. Ich brauche drigend die Bilder. Hat jemand eine Idee?

[Jill_C]

Based on other posts here I believe the problem has now been resolved.

[heikef42039300]

Not yet

[Abambo]

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

[Abambo]

Ich würde anraten, den Kundendienst hier zu bemühen. Eventuell kann @Liza5C0C hier auch helfen.

[Liza5C0C]

Hello @heikef42039300, the fix was implemented on May 31st that allows users to license and download assets again.
This means licensing, re-download and license history should be working fine for the newly licensed assets since May 31st. For assets that have already been licensed but still cannot be downloaded during the time of issue, those license are still not visible in the license history page, but you should be able to re-download them either from the serach results page or the asset details page. 

If you are still seeing the issue, could you please elaborate? Are you not able to download newly licensed assets, or already licensed assets from search result page? 

[WendellaBee]

Stock engineering has reported this issue as fixed.