Can't download the Stock preview

[Jens29708316esdr]

I have over 100 Stock credits, but whenever I want to download the preview picture, Adobe asks me to purchase the free subscription. Anyone have the same problem? The german support could not help me.

[IMPART Hamburg]

I've also had this problem since today. It was still working a few days ago.

[Melissa Farr]

Yes... mine was working fine a day or two ago, but not today. 

[Ben_KJP]

Having same issue. Attempt to force a paid plan selection. Project cannot move forward until this is fixed.

[Dexter Kho]

Same issue here, been trying since last night. Adobe Live Support stated that there was a server-side issue. BUT the problem still remains until this second, come on Adobe! Don't waste my time!

[jayne15C3]

Same here – Adobe support last week told me there was a problem with the server that would be resolved in 48 hrs and still the same. Adobe support today say that to use the Download Preview option you have to have a subscription plan! Fuming!!!

[jayne15C3]

It seems you can access the preview images by the drag and drop method – the only problem is that the file name doesn't get saved, so you would need to add this to the dropped image on your computer.

[Diana22845993x0ya]

Same problem here, trying to download any preview-picture ends up with a paywall to force an additional subscription of Adobe Stock. Although the support was very friendly, it wasn't able to help. The case has been closed today by sending me a link to the payment methods and different subscription-plans that are significantly more expensive than the „CCpro/all applications“ I have since years. The whole issue is very annoying and needs to be fixed ASAP, as this is highly disturbing any workflow. 

[vancey31007647]

Good to know that it is not me that's having the issue. And customer support was not helpful. It seems they don't know what is going on. Unless they are quietly forcing users to subscribe to a stock plan, which is not economical for me as I only use one to two credits a month.

[daniellei4510]

I recall seeing a post on the forum from an Adobe employee that they are aware of the issue and looking for a fix. 

[carefree_enthusiasm4589]

I just got a message from support that downloading previews is no longer available without a paid plan.

[daniellei4510]

Interesting. Except that I and many others HAVE a paid plan and still get the pop-up.

[Dbob]

YEs the solution is just to drag and drop the image instead of pressing Download Preview – see if that works for you.

[daniellei4510]

Correct, or right-click to save to Downloads.

[Diana22845993x0ya]

Preview-Download ist working again here...