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File: 580890016 - AI Generated Issues

Community Beginner ,
Feb 02, 2024 Feb 02, 2024

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I downloaded this image for a colleague and then realized that there are issues with the AI generation.  The hands/fingers are really bad and there's some odd hair to the right of the woman in front.  The image was labeled as being AI Generated but with an Adobe Stock account where we are paying to license these assets as Extended License assets (not cheap), we kind of expect better quality control on what gets added to the site for us to choose from (AI or not).  Is it possible to get credited back for this image?

 

https://stock.adobe.com/images/a-group-portrait-of-a-diverse-factory-workforce-people-of-all-races-a...

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correct answers 1 Pinned Reply

Adobe Employee , Feb 02, 2024 Feb 02, 2024

Hello @Emily21783241hgg9, I see the issue you're referencing and have sent these details to be reviewed internally. I've provided details below to request a refund as I don't have the ability to refund this type of license. Thank you for the report and sorry for the problem with the image.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to ope

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Community Expert ,
Feb 02, 2024 Feb 02, 2024

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@Contributor1 can help you with this issue. That's a LOT of fingers.

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Adobe Employee ,
Feb 02, 2024 Feb 02, 2024

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Hello @Emily21783241hgg9, I see the issue you're referencing and have sent these details to be reviewed internally. I've provided details below to request a refund as I don't have the ability to refund this type of license. Thank you for the report and sorry for the problem with the image.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

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