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Problem downloading Video i've just purchased

New Here ,
Jul 01, 2023 Jul 01, 2023

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I just bought a video on Adobe Stock, they charged my credit card for it but it gives a server (or something like that) error when trying to download it.

 
Can someone help me?
Bug Fixed
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correct answers 1 Pinned Reply

Adobe Employee , Sep 20, 2023 Sep 20, 2023

This issue has been forwarded to our engineering team. @Fernando Jesu30830488vwfw you will need to contact our customer care team to receive a refund for the file. Please refer to order number AE01761800062CAR.

Status Fixed

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6 Comments
Adobe Employee ,
Jul 10, 2023 Jul 10, 2023

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Hi @Fernando Jesu30830488vwfw,

I'm sorry you're having difficulty downloading the file. There appears to be an issue with this particular video. Please contact our customer care team and request a refund, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

I'll report the issue with the file to the appropriate team.

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Adobe Employee ,
Jul 31, 2023 Jul 31, 2023

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@Fernando Jesu30830488vwfw

I don't see that you've contacted our customer care team regarding the issue with the video. Do you require additional assistance?

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Adobe Employee ,
Aug 01, 2023 Aug 01, 2023

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Our engineering team is reviewing this issue.

Status Investigating

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New Here ,
Aug 07, 2023 Aug 07, 2023

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Thanks a lot, just let me know what happens. I still want that video.

Fernando Silva Hildebrandt
[REMOVED BY MODERATOR]

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Adobe Employee ,
Aug 07, 2023 Aug 07, 2023

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This ticket has been forwarded to the engineering team and will be addressed in the future.

Status Acknowledged

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Adobe Employee ,
Sep 20, 2023 Sep 20, 2023

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This issue has been forwarded to our engineering team. @Fernando Jesu30830488vwfw you will need to contact our customer care team to receive a refund for the file. Please refer to order number AE01761800062CAR.

Status Fixed

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