Videos - Standard License

[Ross5C75]

Hi,

I've always managed to access videos in the past as part of my plan but all of a sudden it's trying to charge me for an enhanced license. In the past i was charged 6 credits from my account but now it wants to charge me £47.00 for each video. I've searched and every single video is classed as enhanced. Is this normal or has something changed on my account because i've not had a notification to say anything is changing?

I was speaking to someone via chat yesterday but was told someonoe will get back to me within 48 hours. I have a deadline though and really need to get this sorted.

Thanks

[Ross5C75]

My plan is the Adobe Stock – 40 assets a month. I was always able to download videos in the past